{"id":734058,"url":"https://alion.io/job/tp-fraud-specialist","title":"Fraud Specialist","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T10:30:25Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-27T12:15:52Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":45},"description":"Overview\nFraud Specialist (Lloyds Banking Group)\nOFFICE BASED IN GLASGOW\nTeleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.\nWe have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.\nHere is all you need to know…\nStart Date: November 2026\nSalary: Salary dependent on experience and up to £28,500 with OTE of £29,500\nJob Type: Full Time - Permanent\nWorking Hours: 40 hours per week (including training) \nOperational hours after training - We require full flexibility between 07.00- 23.00 Monday - Sunday\nTraining: 2 weeks based in Glasgow, City Park.\nTraining hours 09:00am - 18:00pm Monday - Friday \nJoining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.\nOnce you have successfully submitted your application, you will be required to undertake an online assessment, which will be sent shortly after submission. Please note that successful applicants for this role will be invited to interview. You must be able to demonstrate minimum 1 year customer services experience.\nWho we are looking for… \nA professional, polite and courteous telephone manner\nAbility to deliver excellent service with outgoing nature \nExcellent verbal communication skills, with fluency in English essential\nA good listener who can convey empathy, patience and understanding \nConfident and proactive to deal with difficult situations and conversations \nConfident in having customer conversations \nHigh levels of accuracy and attention to detail\nConfident in working independently\nConfident in making complex decisions\nSelf-motivated and able to affectively problem solve\nInterpersonal skills\nBe driven to work towards achievable targets\nExcellent numeracy skills \nExperience in working with vulnerable customers\nAbility to educate our customers on how to protect themselves against Fraud\nPrevious banking/ financial services experience is highly desired \nPrevious call centre/ customer service experience is essential\nWhat will my role involve…? \nAnswer inbound calls with enthusiasm and a desire to help out customers at the first point of contact\nRaising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio\nObjection handling whilst ensuring the customer that we are here to help them and keep their account secure\nInvestigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams\nSupporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support\nHelping customers that may be going through financial difficulty and debit card support\nPromoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services\nProblem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers\nEnsure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers \nEnsure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer\nAbility to react fast when the day gets busy and handle a wide variety of different customers - excellent time management \nWork with vulnerable customers, and helping to resolve complex cases\nConfident in following banking processes and being able to clearly explain these to our customer\nValues we look for you to have...\nProcess Excellence- Doing things well means something to you and you will always strive to improve on your work. \nCollaboration- You enjoy working with others and you like working as a team player. \nCommunication- You can speak and write clearly and in a confident manner.\nEmotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.\nOpen-Mindedness- You are able to be open to different ways of thinking and new ideas.\nCritical Thinking- You are able to think logically when making decisions.\nSolution Orientation- Having a forward thinking mindset focused on resolving challenges.\n Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.\nHere are our key benefits…\nPerks at Work - Savings Discounts / Free Online Classes\nHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice\nCritical Illness - up to £10,000\nCycle to Work Scheme\nEyecare support voucher\nHoliday Purchase Scheme\nLength of Service Awards\nWorkplace Pension\nMonthly Inspire Awards - For the best of the best\nRefer-A-Friend earns up to £1,200 for you\nMonthly Wellbeing Webinars\nDedicated Employee Experience Progress - Here to support TP journey \n28 day annual leave (inclusive of bank holidays), increasing with length of service\nDiscounted Bus Travel in Glasgow (First Bus)\n\nDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.\nDisclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.\nIf you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. 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