{"id":3228733,"url":"https://alion.io/job/tp-icap-group-end-user-support-senior-engineer","title":"End User Support Senior Engineer","company":{"id":172489,"name":"TP ICAP Group","domain":"tpicap.com","url":"https://alion.io/company/tp-icap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":14,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T19:55:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Group Overview\nThe TP ICAP Group is a world leading provider of market infrastructure.\nOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.\nThrough our people and technology, we connect clients to superior liquidity and data solutions.\nThe Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.\nFounded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.\nRole Overview\nThe End User Support Senior Engineer provides expert, hands-on technical support across TP ICAP’s brands within a fast-paced financial environment. This senior position acts as a key escalation point for high-complexity incidents, ensures service excellence, leads by example in onsite delivery (non-hybrid), and contributes to continuous improvement across End User Services. The Senior Engineer demonstrates strong judgment, resilience, ownership, and a proactive approach to enhancing the end-user experience.\nRole Responsibilities\nDiagnosis & Resolution\nLead advanced troubleshooting of complex software, hardware, market data, telephony, and system issues.\nProvide authoritative, accurate resolutions and ensure timely restoration of service for priority incidents.\n\nEscalation & Major Incident Management\nAct as the senior escalation point within the support function, ensuring critical issues receive immediate and appropriate action.\nDrive adherence to escalation and Major Incident processes and guide junior engineers in their roles.\nCustomer & Stakeholder Interaction\nDeliver professional, confident interactions with end-users at all levels, including trading floor environments.\nProvide clear explanations, guidance, and technical insight to support users throughout issue resolution.\nCollaboration & Knowledge Sharing\nWork closely with cross-functional IT teams to resolve complex challenges and improve support workflows.\nMentor and support junior team members, promoting knowledge transfer and consistent service excellence.\nHardware / Software Support\nLead diagnostic activities for hardware failures and provide expert guidance on maintenance and preventative actions.\nSupport and oversee use of remote tools for efficient issue remediation.\nDocumentation & Ownership\nEnsure all interactions and progress updates are fully captured in ServiceNow, taking full ownership of assigned tickets.\nPromote high standards of documentation accuracy, quality, and completeness across the team.\nExperience / Competences\nEssential\nExtensive technical desktop support experience within financial markets environments (Trading / Broking Floor).\nStrong proficiency with SCCM, Active Directory, Windows 10/11, macOS, Office 365.\nStrong experience with Market Data Systems (Bloomberg, LSEG, ICE).\nExpertise with AV technologies (Cisco/Webex/MS Teams).\nExperience with MFA technologies such as OKTA.\nSolid understanding of TCP/IP, DNS, and internetworking.\nStrong troubleshooting, prioritisation, and problem-solving skills under pressure.\nProven ability to manage multiple tasks independently while maintaining service quality.\nStrong communication and interpersonal skills with high user empathy.\nSolid experience with ServiceNow and ITSM practices.\nDesired\nKnowledge of ITIL framework.\nPowerShell scripting familiarity.\nExperience supporting BYOD and mobile device configurations via Intune.\nMicrosoft MCP/MCSA or relevant specialist certifications.\nAdvanced exposure to AWS Workspaces / virtual desktop environments.\n\nRole Band & Level\nProfessional, 5\n#LI-Hybrid #LI-MID #NIJobs\nNot The Perfect Fit?\nConcerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.\nCompany Statement\nWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.\nLocation\nUK - City Quays 3 - Belfast","description_format":"text","description_chars":5361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-25T07:17:41Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":50,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/tp-icap-group-end-user-support-senior-engineer","json_url":"https://alion.io/job/tp-icap-group-end-user-support-senior-engineer.json","meta":{"generated_at":"2026-10-27T22:40:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172489},"rest":"https://alion.io/mcp/rest/get_company?id=172489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-icap-group-end-user-support-senior-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-icap-group-end-user-support-senior-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-icap-group-end-user-support-senior-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-icap-group-end-user-support-senior-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-icap-group-end-user-support-senior-engineer"}]}