{"id":4275593,"url":"https://alion.io/job/tp-icap-group-external-application-support-analyst","title":"External Application Support Analyst","company":{"id":172489,"name":"TP ICAP Group","domain":"tpicap.com","url":"https://alion.io/company/tp-icap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Copilot","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:53:01Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T09:26:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The TP ICAP Group is a world leading provider of market infrastructure.\nOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.\nThrough our people and technology, we connect clients to superior liquidity and data solutions.\nThe Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.\nThe Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.\nRole Overview\nThe External Application Support Analyst provides 2nd-line support for business-critical external and third-party applications supporting Front Office trading, Middle Office, Back Office, and Settlement platforms.\nThe role is responsible for maintaining production stability, incident ownership, and operational reliability in a 24 x 5.5 environment, while continuously improving monitoring, automation, and support practices. The analyst works closely with business stakeholders, internal technology teams, and external vendors to deliver a high-quality, resilient service.\nKey Responsibilities\nProvide 2nd-line production support for critical applications, owning investigation, escalation, and recovery of incidents.\nAct as the primary escalation point from Level 1 (L1) support, validating impact, priority, and troubleshooting evidence before escalating to Level 3. \nManage assigned incident/problem/change queues to ensure timely updates, accurate categorization, and high-quality resolution/closure notes\nCommunicate clearly during service disruptions and contribute to post-incident reviews and corrective actions.\nImprove monitoring, observability, and alert quality to enable early issue detection and reduce noise.\nIdentify and implement automation (e.g., scripting, Power Automate, AWS-based tooling) to reduce manual effort and improve reliability.\nApply data-driven and AI-assisted tools (e.g., dashboards, Copilot, Amazon Q) to enhance incident analysis, reporting, and follow-up tracking.\nMaintain accurate runbooks, escalation procedures, and operational documentation.\nFollow change, release, and readiness processes to minimize operational risk.\nIdentify and track operational risks and participate in Disaster Recovery planning, testing, and remediation.\nSupport application upgrades, releases, and production deployments, including validation in lower environments.\nRegularly engage with business users to provide practical input that helps improve how technology and support work.\nContribute to knowledge sharing, mentoring, and continuous improvement initiatives.\nExperience / Competences\nEssential\nStrong ownership mindset, with accountability for production environments and service outcomes.\nCalm, structured, and effective approach when operating under pressure.\nStrong analytical and problem-solving skills, with good attention to detail.\nClear written and verbal communication skills.\nProactive, improvement-focused approach with strong collaboration skills.\nCustomer-focused mindset with a commitment to service quality.\nAbility to quickly learn new technologies and adapt to evolving production environments.\nExperience supporting production applications, ideally within a trading or financial services environment.\nGood understanding of the trade lifecycle and straight-through processing (STP).\nExperience working with ITSM processes and tools, such as ServiceNow, for incident, change, and problem management.\nWorking knowledge of UNIX/Linux and/or Windows environments.\nExperience with database interrogation and data analysis.\nExperience with monitoring/observability tools and/or scripting and automation.\nExperience supporting production applications in an ITIL-aligned environment.\nHands-on experience of incident management, service recovery, and operational readiness.\nExperience maintaining high-quality operational and support documentation.\nExperience working effectively with business stakeholders, technology teams, and third-party vendors.\nDesired\nExperience supporting electronic trading, middle office, and/or settlement systems, including technologies such as MQ, TEO, LISA, SWIFT, DTCC, Trayport, Trading Technologies, or exchange technologies.\nUnderstanding of FIX protocol and market connectivity.\nExperience with cloud or hybrid environments, particularly AWS, including Disaster Recovery concepts.\nExperience participating in Disaster Recovery testing and production handovers.\nExperience with reporting and visualisation tools such as Power BI.\nExperience or exposure to AI-assisted productivity, automation, or operational tooling.\nDegree-level education or an equivalent combination of relevant education and professional experience.\nJob Band & Level\nProfessional / 4\n#LI-Hybrid #LI-ASO\nNot The Perfect Fit?\nConcerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.\nCompany Statement\nWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.\nLocation\nPhilippines - Ecoprime Building - Taguig City","description_format":"text","description_chars":6500,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-13T18:53:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:4","stale_co","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/tp-icap-group-external-application-support-analyst","json_url":"https://alion.io/job/tp-icap-group-external-application-support-analyst.json","meta":{"generated_at":"2026-11-14T15:42:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172489},"rest":"https://alion.io/mcp/rest/get_company?id=172489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-icap-group-external-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-icap-group-external-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-icap-group-external-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-icap-group-external-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-icap-group-external-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4275593}},{"tool":"search_jobs","arguments":{"company":"tpicap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4275593},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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