{"id":2212955,"url":"https://alion.io/job/tp-icap-group-production-engineer","title":"Production Engineer","company":{"id":172489,"name":"TP ICAP Group","domain":"tpicap.com","url":"https://alion.io/company/tp-icap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-13T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T17:52:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Group Overview\nThe TP ICAP Group is a world leading provider of market infrastructure.\nOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.\nThrough our people and technology, we connect clients to superior liquidity and data solutions.\nThe Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.\nThe Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.\nRole Overview\nThe individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution, escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles.\nThis position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams.\nThe Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. The role is both technically hands-on and operationally engaged, requiring a structured mindset, situational awareness, and the ability to operate confidently in a fast-moving, globally distributed environment. \nAs the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services.\nThis role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve.\nRole Responsibilities\nInvestigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.\nMonitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.\nSupport critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.\nMaintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.\nParticipate in change and release activities, including deployment support, impact assessment, validation, and post-change review.\nCoordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.\nAnalyze recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.\nContribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.\nIdentify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.\nParticipate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.\nExperience / Competences\nEssential\nEducated to degree level or equivalent combination of education and experience.\nSolid understanding of AWS operational environments, including load balancers, regional failover behavior, instance lifecycles, and managed databases.\nExperience of supporting business critical front/mid office applications.\nDeep knowledge of market data flows, instrument definitions, pricing mechanisms, and session-based connectivity.\nAbility to interpret complex application logs and diagnose backend issues with accuracy and speed.\nOperational & Analytical Essentials\nStrong root-cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.\nSolid experience in incident management, major-incident coordination, and structured problem-solving.\nDemonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.\nClear understanding of change-management disciplines including risk assessment and deployment validation.\nFamiliarity with observability tooling (e.g., Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting used to assess system health and reliability.\nCollaboration Essentials\nProven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).\nStrong customer-focus and ability to communicate complex technical issues in a business-friendly manner.\nComfortable supporting global operations and adapting to multi-region workflows.\nReliability & Platform Engineering (Evolving)\nDemonstrated interest or experience in applying SRE principles such as reliability metrics, automation, and continuous improvement within a support or operations role.\nExperience contributing to improved mean time to detect (MTTD) and mean time to restore (MTTR) through better observability, tooling, or process.\nUnderstanding of the balance between feature delivery and operational stability in business-critical systems.\nDesired\nSolid experience supporting trading platforms, financial exchanges, or real-time transactional systems.\nReasonable exposure to FIX-based workflows, messaging pipelines, or market-connectivity architectures. \nExperience working within AWS-native or hybrid-cloud financial environments. \nReasonable experience collaborating with front-office trading desks or broker support teams. \nFamiliarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks. \nExposure to SRE concepts such as SLIs, SLOs, error budgets, or reliability metrics within a support or operations context. \nExperience improving platform resilience through automation, monitoring enhancements, or operational tooling. \nFamiliarity with failure scenarios, recovery patterns, or high-availability strategies in distributed systems.\nRole Band & Level\nProfessional / 5\nSalary\n$95,000 to $120,000 (Commensurate with experience)\n#LI-Hybrid #LI-ASO\nNot The Perfect Fit?\nConcerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.\nCompany Statement\nWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.\nLocation\nUSA - 200 Vesey Street - New York, NY","description_format":"text","description_chars":8278,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Travel & Tourism","Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-10T04:27:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/tp-icap-group-production-engineer","json_url":"https://alion.io/job/tp-icap-group-production-engineer.json","meta":{"generated_at":"2026-10-13T21:14:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172489},"rest":"https://alion.io/mcp/rest/get_company?id=172489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-icap-group-production-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-icap-group-production-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-icap-group-production-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-icap-group-production-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-icap-group-production-engineer"}]}