{"id":446576,"url":"https://alion.io/job/tp-icap-market-administrator-trading-tech-support-analyst","title":"Market Administrator (Trading Tech Support Analyst)","company":{"id":172489,"name":"TP ICAP Group","domain":"tpicap.com","url":"https://alion.io/company/tp-icap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-06T14:22:45Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":94},"description":"Group Overview:\nThe TP ICAP Group is a world leading provider of market infrastructure.\nOur purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.\nThrough our people and technology, we connect clients to superior liquidity and data solutions.\nThe Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.\nThe Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.\nRole Overview\nIn summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. In order to enhance the functionality of our trading platform, the job also entails working with cross-functional team (e.g. Sales team, Product team etc.) to test and launch new/existing projects.\nRole Responsibilities\nFirst and second line support for any issues relating to the Market Administrators trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).\n\nResponsible for the ongoing maintenance of the platform’s data accuracy including updates when required and pro-active monitoring.\n\nIssue logging and tracking of requests via service management tool (ServiceNow).\n\nEnsure logging of all incidents into ServiceNow for compliance and management review.\n\nMonitor support chats and respond and investigate user queries and issues in a timely manner.\n\nInvestigate system logs and outputs to analyze any user or trade flow issues either within the front office systems or between the front and trade processing systems.\n\nWork with the product management team in raising workflow and system improvements.\n\nExpectation of the desire to learn and understand brokered products relating to the Market Administrator’s trading application.\n\nCoordinate any internal training requirements relating to the Market Administrator’s trading platform.\n\nSupport and testing of all new software releases before roll-out.\n\nOut of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.\n\nMaintain up-to-date team technical documentation, team procedures and processes.\n\nCross-train other team members of your championed system.\n\nPerson Specification\nKnowledge\nFinancial Services preferably\n\nExperience\nReasonable experience\n\nOperational support experience\n\nSkills\nIT literate,\n\nBasic network tracing.\n\nFamiliarity with system log and xml analysis\n\nSystem administration,\n\nData processing,\n\nMS Office conversant,\n\nGood attention to detail,\n\nFamiliarity with financial markets\n\nConfidence to liaise with internal and external customers,\n\nGood communicator.\n\nA good balance of technical and social skills.\n\nClient Focused\nPersonable and engaging\n\nCommunicates effectively and efficiently to internal and external stakeholders\n\nBuild relationships and networks with both internally and externally wherever possible\n\nDemonstrates strong customer focus\n\nDemonstrates ability to work effectively with others\n\nConstructively handles disagreements to reach a resolution\n\nAbility to work with diverse groups/ personalities\n\nDynamic & Competitive\nDemonstrates high levels of energy in seeking out and achieving new goals\n\nGoes that “extra mile”\n\nIs a self-starter\n\nShows evidence of being comfortable working in fast paced or pressured environments\n\nEnjoys a challenge and is able to escalate\n\nDoes not give up easily\n\nOpen & Communicative\nAdapts communication style to suit audience\n\nProjects personal credibility\n\nInteracts confidently without being overbearing\n\nAbility to work effectively in a high-pressure environment\n\nKeeps emotions under control in difficult situations\n\nHandles criticism constructively\n\nProfessional Integrity\nAble to demonstrate honesty, integrity and professionalism\n\nPromotes loyalty to TP ICAP and its principles\n\nWorks ethically and shows respect for both professional and company values\n\nEffective\nExcellent attention to detail, highly organized with a proactive approach\n\nStrong analytical ability and problem-solving skills\n\n#LI-Hybrid #LI-MID\nNot The Perfect Fit?\nConcerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.\nCompany Statement\nWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.\nLocation\nPhilippines - Ecoprime Building - Taguig City","description_format":"text","description_chars":6070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-06T07:48:25Z"},{"event":"close","at":"2026-09-28T22:33:01Z"},{"event":"reopen","at":"2026-10-12T08:41:06Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.36,"age_days":94,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/tp-icap-market-administrator-trading-tech-support-analyst","json_url":"https://alion.io/job/tp-icap-market-administrator-trading-tech-support-analyst.json","meta":{"generated_at":"2026-11-06T19:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172489},"rest":"https://alion.io/mcp/rest/get_company?id=172489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-icap-market-administrator-trading-tech-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-icap-market-administrator-trading-tech-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-icap-market-administrator-trading-tech-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-icap-market-administrator-trading-tech-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-icap-market-administrator-trading-tech-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":446576}},{"tool":"search_jobs","arguments":{"company":"tpicap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":446576},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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