{"id":446623,"url":"https://alion.io/job/tp-icap-senior-internal-application-support-analyst","title":"Senior Internal Application Support Analyst","company":{"id":172489,"name":"TP ICAP Group","domain":"tpicap.com","url":"https://alion.io/company/tp-icap","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Perl","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-15T00:00:00Z","employer_posted_date":"2026-06-15","last_verified_at":"2026-11-01T02:42:44Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":139},"description":"Role Overview\nAn exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems supporting from a Level 2 Support perspective. This is a high-profile business facing role that works with the core technologies that make TPICAP the leader in the electronic trading business.You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications.The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.\nThe candidate will be focused on day-to-day support and implementation of TP/ICAP trading systems, documentation and creation of new tools.The candidate will need to maintain and develop internal customer relationships.The candidate will take system design direction from senior engineers and senior development staff.\nRole Responsibilities\nMonitors and oversees all trading application functionality and the performance of system environment.\nActs as second level support that troubleshoots incidents and requests escalated by the business.\nCaters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance with established and documented baselines, policies and procedures.\nBuilds up the trading application with all the required third party tools and application in staging and production environments.\nWrites scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.\nCreates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).\nAttends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.\nManage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both Non-Production and production environments. Follows up the status of each request until it is completed.\nActs as Senior Analyst within the team that serves as an internal escalation of the junior team members and handles major projects. In effect serves as Deputy to the Regional Team Lead.\nResponsible for managing the ticket queues and delegates to team members where appropriate and ensure shift handovers are managed accurately.\nWhen on a shift that the Team Lead is Not on, undertake responsibility for the running of the team during this shift pattern. Manage the team’s shift schedule, approve of request and change in ServiceNow, attend to the urgent requirement of management and business regulatory, and attends to the meeting that the team lead has required the deputy to attend.\nUnderstanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management\nExperience / Competences\nEssential\nWindows Server operating systems \nUnix / Linux - Preferably power user level \nSQL (T-SQL, SQL Server Management Services) \nWorking knowledge of networking tools (e.g. ssh, sftp, traceroute) \nShell Scripting (PowerShell, Bash, Perl) \nStrong grasp of Change management process\nDemonstrate strong experience in Monitoring / Observability tooling \nStrong grasp of ITIL based support process. Incident escalation etc \nStrong analytical and problem-solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures\nDesired\nAutomation tools (Ansible, TFS, Jenkins) \nKnowledge of HTML, Javascript and CSS preferred \nSome experience with SQL language and Databases a major plus \n#LI-MID#LI-Hybrid\nNot The Perfect Fit?\nConcerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.\nCompany Statement\nWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.\nLocation\nPhilippines - Ecoprime Building - Taguig City","description_format":"text","description_chars":5213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-06T07:48:25Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.28,"age_days":139,"expected_fill_days":50,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/tp-icap-senior-internal-application-support-analyst","json_url":"https://alion.io/job/tp-icap-senior-internal-application-support-analyst.json","meta":{"generated_at":"2026-11-01T07:49:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172489},"rest":"https://alion.io/mcp/rest/get_company?id=172489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-icap-senior-internal-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-icap-senior-internal-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-icap-senior-internal-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-icap-senior-internal-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-icap-senior-internal-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":446623}},{"tool":"search_jobs","arguments":{"company":"tpicap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":446623},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}