{"id":733944,"url":"https://alion.io/job/tp-interaction-analytics-analyst-thai-tpth","title":"Interaction Analytics Analyst - Thai - TPTH","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-11T10:29:40Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-31T12:40:56Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Overview\nThis position is accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio, transcripts, and interaction-based data sets for critical insights, patterns, and trends; as well as communicating analysis and proposing solutions to the organization.\nQualifications\nSpeech, Business, and/or Data Analytics background desired (3+ years). \nDegree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired; or equivalent experience \nExperience in preparing and presenting written project status reports and executive briefings. \nExperience in speech analytics/speech recognition. \nExperience with Nexidia, Verint, CallMiner Eureka, or other Interaction Analytics platforms preferred \nExperience with PowerBi, Tableau tools preferred \nExperience in Sales programs preferred \nstrong English, Thai speaking, reading and writing skills \nResponsibilities\nConstruct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. \nMake recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations. \nOwn on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. \nPackage, deliver, and at times present key findings and briefings. \nCollaborate & communicate effectively with business sponsors, executives and stakeholders. \nAbility to build and maintain strong client relationships. \nContribute to business value knowledge base and accurate support hand-offs. \nUtilize best practice speech analytics methodologies. \nIndividual must be a confident team player who can work well with others, mentor new team members and provide (and receive) constructive feedback. \nFlexibility and ability to adjust to changing priorities in a fast-paced environment is a must. \nStrong analytical and problem-solving skills. The ideal candidate will thrive on change and possess an inquisitive mind. \nExcellent communication skills and a positive attitude are required.","description_format":"text","description_chars":2285,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-11T10:29:40Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.56,"p_room":0.28,"age_days":49,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tp-interaction-analytics-analyst-thai-tpth","json_url":"https://alion.io/job/tp-interaction-analytics-analyst-thai-tpth.json","meta":{"generated_at":"2026-10-31T13:43:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7921},"rest":"https://alion.io/mcp/rest/get_company?id=7921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-interaction-analytics-analyst-thai-tpth"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-interaction-analytics-analyst-thai-tpth"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-interaction-analytics-analyst-thai-tpth"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-interaction-analytics-analyst-thai-tpth\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-interaction-analytics-analyst-thai-tpth"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":733944}},{"tool":"search_jobs","arguments":{"company":"tp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":733944},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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