{"id":733961,"url":"https://alion.io/job/tp-it-and-support-desktop-engineer","title":"IT and Support Desktop Engineer","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-11T10:29:40Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-03T20:49:20Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Overview\nEnsuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date\nQualifications\nPrevious experience in supporting Windows 10, Microsoft Office 365, Windows systems, Laptop OS installation and maintenance\nExperience of PC & Laptop Hardware maintenance\nProficient in Microsoft Office and Microsoft Teams\nUnderstanding of Avaya, Helpdesk, Citrix, Server and other technical toolsets\nExperience supporting Windows 10, Windows 7, Stratodesk and Citrix environments\nHave strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues\nResponsibilities\nSkills & Competencies Required:\nEmotional Intelligence\nUnderstanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action\nListens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.\nEntrepreneurship\nVisionary leadership often requires taking initiative, managing risks, and driving innovation.\nCommunication\nClear, persuasive, and empathetic communication is a cornerstone of effective leadership.\nCollaboration\nEffective interpersonal skills are essential for teamwork and building strong professional relationships.\nOpen-Mindedness\nBeing receptive to different perspectives helps in building meaningful relationships.\nSolution Orientation\nProblem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.\nSolution orientation is the mindset of focusing on solutions instead of just the problem.\nThey work together because:\nProblem-solving helps understand the issue.\nSolution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.\nTogether, they ensure both analysis and action to fix problems efficiently\nProcess Excellence\nAchievement-oriented individuals 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