{"id":1081851,"url":"https://alion.io/job/tp-operations-assistant-manager-2","title":"Operations Assistant Manager","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T01:23:34Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-30T01:59:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nThe role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.\nQualifications\nAt least 2-4 years’ experience as an Operations Assistant Manager\nProven experience in management of a Financial / Regulated / Collections Contact Center\nExperience in KPI Management\nSolid understanding of how Quality can influence achievement of business objectives\nStrong motivational skills to develop people’s attitudes and skills\nResponsibilities\nAnalyze and maintain all Service Level agreements; implement improvement plans as needed\nSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)\nManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).\nConduct scheduled reviews with The Client on performance delivery and mitigate the consequences of any service level or KPI failures by means of remedial measures within timelines agreed by The Client.\nCreate and maximize the relationship with The Client.\nProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.\nConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.\nCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.\nParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement.\nImplement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client, adjust meet changing requirements.\nAttend business reviews with the Client.\nEffectively manage a team of team leaders.","description_format":"text","description_chars":2248,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-21T01:23:34Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":10,"expected_fill_days":199,"reasons":["conf:27","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tp-operations-assistant-manager-2","json_url":"https://alion.io/job/tp-operations-assistant-manager-2.json","meta":{"generated_at":"2026-10-01T09:32:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":182,"day_limit":5000,"remaining_today":4818,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}