# Operations Customer Expert (German Speaking)

Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensuring customer satisfaction and providing professional customer support. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems Requirements Minimum of 1 year experience in Customer Service Degree/Diploma in any related field B2 and above German preferred Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing Great people sk

- **Id**: 4013447
- **Url**: <https://alion.io/job/tp-operations-customer-expert-german-speaking>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Nairobi, Kenya
- **Countries**: KE
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T09:05:36Z
- **Last verified at**: 2026-11-10T09:05:36Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1813
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 7921
- **Name**: TP
- **Domain**: tp.com
- **Url**: <https://alion.io/company/tp>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: iCIMS

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 22
- **Computed at**: 2026-11-10T06:52:35Z

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-10T11:15:30Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 22
- **Reasons**: seen:0, win:early, comp:brand
- **Computed at**: 2026-11-10T19:33:37Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.