{"id":1167555,"url":"https://alion.io/job/tp-operations-supervisor-4","title":"Operations Supervisor","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:23:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T07:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.\nQualifications\nThe ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. She or he is a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations.\nAnalytical Thinking, Coaching, Communication, Continuous Learning, Customer Focus, Information Monitoring, Planning & Organizing, Ability to work under Pressure\nTeam leadership and people development\nProven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives\nAbility to deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations\nDemonstrated ability to drive process changes and improvements\nExceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners).\nGoal driven, target orientated, able to step back and look at the bigger picture.\nExperience in writing documentation and standard operating procedures\nDemonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint.\nProfessional approach to working with colleagues at all levels - Team Leads, Team Managers, Remote Mentors, Training Team, Support Service Teams and Global CS Teams\nAbility to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills.\nMotivated to work on own initiative.\nExcellent interpersonal and communication skills.\nProven ability to make and implement decisions.\nProven ability to influence change at all levels as appropriate.\nAccuracy and Variances\nAttendance and Adherence \nCompetencies & Skills Required\nProven Coaching experience\nTakes personal responsibility\nGoes the extra mile to achieve agreed objectives\nWillingly shares knowledge, ideas and experience. Seeks feedback for continuous improvement\nReflects Teleperformance’s values in their dealings with others, internally and externally\nCoaching others and talking through end to end processes of the call flow\nExcellent Administration Skills\nResponsibilities\nYou should begin your day by evaluating the prior day/week/month performance reports\nEnsuring any agents with performance issues have been followed up with and tracked.\nDaily meetings with my team, ensuring Teams understand daily & trended actual results versus the goals identifying agent outliers\nEstablishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.\nUtilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule. \nBy observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. You’ll ensure all key performance indicators are consistently met and exceeded.\nYou actively develop your agents through talent management, monthly 1-2-1’s, Quarterly Reviews and personal development plans","description_format":"text","description_chars":3352,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T04:23:37Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":373,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tp-operations-supervisor-4","json_url":"https://alion.io/job/tp-operations-supervisor-4.json","meta":{"generated_at":"2026-09-24T13:50:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}