{"id":1303828,"url":"https://alion.io/job/tp-operations-supervisor-5","title":"Operations Supervisor","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T12:50:59Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T13:35:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nThe successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.\nQualifications\nCustomer focus orientated background\nMust be proficient in English and French (Comprehension, Spoken and Written)Emotional Intelligence\nUnderstanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action\nListens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.\nEntrepreneurship\nVisionary leadership often requires taking initiative, managing risks, and driving innovation.\nCommunication\nClear, persuasive, and empathetic communication is a cornerstone of effective leadership.\nCollaboration\nEffective interpersonal skills are essential for teamwork and building strong professional relationships.\nOpen-Mindedness\nBeing receptive to different perspectives helps in building meaningful relationships.\nSolution Orientation\nProblem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.\nSolution orientation is the mindset of focusing on solutions instead of just the problem.\nThey work together because:\nProblem-solving helps understandthe issue.\nSolution orientation keeps to things positive and action-focusedinstead of getting stuck on obstacles.\nTogether, they ensure both analysis and action to fix problems efficiently\nProcess Excellence\nAchievement-oriented individuals strive for efficiency and effectiveness in their work.\nCritical Thinking\nThey analyze situations to overcome obstacles and achieve results\n\nResponsibilities\nYou should begin your day by evaluating the prior day/week/month performance reports\nEnsuring any agents with performance issues have been followed up with and tracked.\nDaily meetings with my team, ensuring Team have an understanding of daily & trended actual results versus the goals identifying agent outliers\nEstablishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.\nUtilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule. \nBy observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. You’ll ensure all key performance indicators are consistently met and exceeded.\nYou actively develop your agents through talent management, monthly 1-2-1’s, Quarterly Reviews and personal development plans","description_format":"text","description_chars":2766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T12:50:59Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":373,"reasons":["conf:16","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tp-operations-supervisor-5","json_url":"https://alion.io/job/tp-operations-supervisor-5.json","meta":{"generated_at":"2026-09-28T05:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3425,"day_limit":5000,"remaining_today":1575,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}