{"id":2694214,"url":"https://alion.io/job/tp-operations-supervisor-8","title":"Operations Supervisor","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T09:42:48Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T22:33:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.\nQualifications\n2 years minimum operations Supervisor/TL expereince in a BPO environment\nMatric or equivelant - essential\nproven expereince managing a team\nResponsibilities\nYou should begin your day by evaluating the prior day/week/month performance reports\nEnsuring any agents with performance issues have been followed up with and tracked.\nDaily meetings with my team, ensuring Teams understand daily & trended actual results versus the goals identifying agent outliers\nEstablishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.\nUtilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule. \nBy observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. 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