{"id":734033,"url":"https://alion.io/job/tp-program-manager-mandarin","title":"Program Manager- Mandarin","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":98,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":22,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T10:30:25Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-15T06:42:26Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Overview\nAbout the Role\nWe are seeking a highly driven and experienced Program Manager (Mandarin-speaking) to join our BPO operations. This role is critical in managing large-scale client programs, ensuring smooth delivery of services, and driving performance excellence. The successful candidate will work remotely for the first 6 months and then transition to our Johor office.\nQualifications\nQualifications & Requirements\nBachelor’s degree in Business, Management, or related field.\n\nFluent in Mandarin and English (spoken and written).\n\nMinimum 5-7 years’ experience in BPO/outsourcing industry with at least 3 years in a program or project management role.\n\nProven track record in managing large client accounts or programs.\n\nStrong leadership, stakeholder management, and problem-solving skills.\n\nExcellent communication, negotiation, and presentation abilities.\n\nAbility to work under pressure in a fast-paced environment.\n\nWillingness to work from home for 6 months and relocate to Johor thereafter.\n\nFlexibility to work across different shifts if required.\n\nResponsibilities\nLead and manage end-to-end client programs, ensuring high-quality service delivery.\n\nAct as the primary point of contact for clients, building strong relationships and ensuring satisfaction.\n\nDrive operational excellence through performance management, process improvements, and best practices.\n\nPartner with internal teams (Operations, Workforce, Training, Quality, IT, etc.) to ensure alignment and smooth execution.\n\nDevelop strategies to meet KPIs, SLAs, and client expectations.\n\nPrepare and present program updates, performance reviews, and business insights to senior stakeholders.\n\nManage budgets, resources, and timelines to achieve program goals.\n\nIdentify risks, develop mitigation plans, and ensure compliance with company policies and client requirements.\n\nCoach, mentor, and guide program team members to ensure continuous 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