{"id":1303826,"url":"https://alion.io/job/tp-team-leader-2","title":"Team Leader","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48677,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":55582},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-26T12:50:59Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T13:35:44Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nTeam Leader\nLocation: on-site role in DublinHours: 40 per week & permanent contract - flexibility required to work shiftsSalary: €48,677.88Great Benefits including internal career progression opportunities\nRole Overview\nAs a Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.\nDuties:\nAbility to operate effectively in a fast-paced environment with constantly changing priorities\n\nCoach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.\n\nEvaluate relevant performance reports (day/week/month)\n\nSpend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling\n\nPositively and proactively manage all performance, attendance and Key Performance Indicators\n\nAct as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values\n\nEffectively handle difficult conversations and potential conflict situations as required.\n\nBecome a knowledge expert in terms of the client’s products and services\n\nForm great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance\n\nComply with the Company’s policies and practices\n\nUpdate your knowledge through the associated guidelines and procedures\n\nManage databases, tools, applications and operating systems\n\nBecome an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures\n\nProven ability to communicate and manage client comms\n\nCandidate Requirements\nWe are looking for the following skills and attributes:\nAt least 6 months experience in Team Management\n\nCommercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels\n\nProven ability to communicate and manage client comms\n\nKnowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.\n\nProven track record of time management skills\n\nDemonstrable experience of managing multiple workflows\n\nStrong verbal and written skills with the ability to show accuracy and attention to detail\n\nProblem solving and strong communications skills\n\nProfessional and friendly personality\n\nCustomer Service experience\n\nContact Centre experience\n\nProven experience of managing teams and achieving targets\n\nHigh levels of resilience and patience\n\nAble to take ownership of situations with a positive, can-do attitude\n\nAble to work within a fast paced, engaging environment\n\nExcellent communication skills (oral & written)\n\nAbility to relate to others in a positive manner and build strong working relationships.\n\nAble to manage priorities and multiple demands while displaying resilience.\n\nProven experience of working to targets and driving performance\n\nIT literate and competent using Microsoft office\n\nIf you meet the above criteria we’d love to hear from you!\nThis is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.\n[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T12:50:59Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":373,"reasons":["conf:40","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":55582,"is_top_pay":false},"html_url":"https://alion.io/job/tp-team-leader-2","json_url":"https://alion.io/job/tp-team-leader-2.json","meta":{"generated_at":"2026-09-29T01:30:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1148,"day_limit":5000,"remaining_today":3852,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}