{"id":1167554,"url":"https://alion.io/job/tp-team-leader-vacancy","title":"Team Leader vacancy","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":124},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-24T04:23:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T16:30:03Z","board_verified":false,"closed_at":"2026-09-29T16:30:03Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Overview\nWe have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!\nTeam Leader vacancy\nStart Date: 26th October 2026\nLocation: On site role - Glasgow city centre\nHours: Full-time 40 hours per week, full flexibility required between 7am - 9pm Monday to Saturday & 10am to 5pm on Sunday\nContract: Permanent\nSalary : £27500\nRole Overview\nAs a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.\nYou will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.\nThrough your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:\nMaintain effective control of all aspects of people processes including absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks\n\nContribute ideas and suggestions to improve business processes\n\nCoach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.\n\nCreate a highly engaging, inclusive, and fun work experience for your team.\n\nYou will ideally have:\nProven people management skills with the ability to lead and motivate a team and act as a role model\n\nHands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels\n\nExperience of working within a contact centre environment\n\nDemonstrable experience of managing multiple workflows within a systems thinking environment\n\nUnderstanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself\n\nPerformance and quality management experience\n\nUsed to working in a high volume, fast paced, ever changing environment\n\nProven ability to multi-task a number of sometimes conflicting priorities\n\nPassion for working as part of a team\n\nConsistently strive to exceed customer expectations\n\nExcellent communication and interpersonal skills\n\nThe ability to plan and prioritise your workload\n\nComputer literate and have a working knowledge of Microsoft Office applications\n\nNatural leader who acts decisively and who shows resilience\n\nAdaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner\n\nStrong work ethic\n\nStrong motivational leadership confidence\n\nCore Skills:\nProcess Excellence\n\nProject & Change Management\n\nCollaboration\n\nCommunication\n\nEmotional Intelligence\n\nCritical Thinking\n\nSolution Orientation\n\nStakeholder Management\n\nCommercial Awareness\n\nData Literacy\n\nAl Proficiency\n\nEntrepreneurship\n\nOpen-Mindedness\n\nBackground Check Requirements:\nCriminal Record Check\n\nCredit Check\n\n5 years address history\n\n3 years referencing history\n\nAbout Us\nWe are part of a global organisation operating across more than 50 countries, supporting customers in more than 66 languages and dialects on behalf of some of the worlds leading brands.\nAcross the UK, we operate from multiple locations and provide a diverse range of customer experience and contact centre solutions.\nOur success is driven by our people. Their passion, expertise and commitment enable us to deliver outstanding customer experiences while helping our clients achieve their strategic goals.\nWhat you get from us\nPerks at Work - Savings Discounts / Free Online Classes\n\nHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice\n\nCritical Illness - up to £10,000\n\nCycle to Work Scheme\n\nEye care support voucher\n\nHoliday Purchase Scheme\n\nLength of Service Awards\n\nWorkplace Pension\n\nMonthly Inspire Awards - For the best of the best\n\nRefer-A-Friend earns up to £1,200 for you\n\nMonthly Wellbeing Webinars\n\nDedicated Employee Experience Progress - Here to support TP journey","description_format":"text","description_chars":4718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T04:23:37Z"},{"event":"close","at":"2026-09-29T16:30:03Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tp-team-leader-vacancy","json_url":"https://alion.io/job/tp-team-leader-vacancy.json","meta":{"generated_at":"2026-09-30T01:49:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1416,"day_limit":5000,"remaining_today":3584,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}