{"id":1167560,"url":"https://alion.io/job/tp-trainer-cantonese-3","title":"Trainer - Cantonese","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:23:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T07:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWe are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.\nQualifications\nBachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism).\nProficiency in Cantonese and English (spoken and written).\nMinimum of 2 years training experience in a BPO setting.\nWorking experience with a premium account with either B2C or B2B is preferred.\nKnowledge on instructional design is an advantage.\nUsage of MS Office and typing speed of 30 WPM.\nResponsibilities\nFacilitate a new hire class during pre-process and process training.\nFacilitate necessary or required annual upskilling or refreshers with existing resources.\nCreate and facilitate knowledge tests with existing Specialists and Support group in Operations.\nComplete all training requirements based on the program’s specifications.\nCoach new hire Specialists on their overall training and nesting performance.\nConduct mock scenarios on all channels available.\nGovern the nesting process and complete deliverables on time.\nAssess new hire performance during Nesting and mitigate with appropriate actions when necessary.\nConduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.\nWork with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.\nAssist in creating and developing training materials when necessary.\nFollow all steps of BEST T&D.","description_format":"text","description_chars":1615,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T04:23:37Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":373,"reasons":["conf:1","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tp-trainer-cantonese-3","json_url":"https://alion.io/job/tp-trainer-cantonese-3.json","meta":{"generated_at":"2026-09-24T13:51:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}