{"id":2590012,"url":"https://alion.io/job/tp-visitor-toll-pass-customer-service-agent","title":"Visitor Toll Pass Customer Service Agent","company":{"id":2508273,"name":"TP","domain":"allianceoneinc.com","url":"https://alion.io/company/allianceoneinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T02:59:36Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.\nJob Description:\nJob Title: Visitor Toll Pass Customer Service Agent (Spanish Bilingual preferred but not required)\nLocation: 525 South Magnolia Ave Orlando, FL 32801\nTravel Requirements: Interested candidates must have a valid driver’s license and be able to travel frequently to and from CFX headquarters and Orlando downtown office multiple times/week.\nPay: $21.00/hour\nHours:\nSchedule TBD- Must have open availability to work 7 days/week, including holidays and weekends.\nBenefits:\nOur comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!\nFull-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.\nDescription:\nThe VTP ambassador position is responsible for assisting in overseeing the daily activities of the VTP project, plus meeting and exceeding established personal performance measures. The position is responsible for answering VTP phone calls, responding to VTP emails, creating case management actions and resolving VTP disputes & adjustments, reporting daily work duties of the project, such as transponder management. Daily duties include responding to customer inquiries, ensuring the accuracy of payment processing and account maintenance, as well as adhering and complying with toll system procedures. This role requires travel from CFX headquarters to Orlando International airport to conduct job duties such as transponder collection and stocking vending machines.\nKey Responsibilities and Accountabilities: \nAnticipate and understand customer needs, determine the appropriate course of action to meet those needs by initiating or completing the transaction. Exercise independent thinking in meeting customer expectations.\nDiagnose and provide a path to resolving various issues such as account balance payment information, disputes, account inquiries, payment negotiations and phone payments.\nPerform the required duties associated with customer service, including but not limited to account maintenance, case management, transponder management (returned units, distribution and restocking), payment processing, and responding to customer inquiries by email and phone.\nFollow & maintain compliance, quality assurance & client-specific standards on all accounts handled.\nIdentify problems with office equipment, systems and general toll issues and communicate or escalate these issues to the proper area for resolution. \nEnsure daily personal performance measures are available and effectively utilize the information to assist the VTP manager to use workforce for continuous improvement. Emphasize and enforce the importance of CSC key performance indicators (KPIs) while supporting business processes and decisions implemented by management.\nCommunicate effectively with other departments to foster a cohesive team environment and ensure these areas are aware of issues that may impact their area. Build and maintain a strong working relationship with the client, contractors, vendors and other related parties as necessary.\nThe ability to work from home, maintaining a full workday (8 hours) free of distractions and able to conduct computer assignments & professional phone interactions.\nRequired Education:\nMinimum high school degree (or equivalent)\nRequired Work Experience:\nOne year of experience of demonstrated call center and/or customer support experience, preferably with experience in handling customer emails\nCertifications:\nValid State of Florida driver’s license\nCompetencies and Specific Skills: \nBilingual in Spanish/English preferred, but not required.\nStrong analytical and problem-solving skills with the ability to review and analyze data and communicate solutions. \nProven oral & written communication skills\nKnowledge of principles of excellent customer service and the ability to apply to business practices and operations.\nSkill in exercising accuracy and thoroughness and monitoring one’s own work to ensure quality.\nSkill in time management, including prioritizing, organizing, and coordinating multiple work areas and assignments under fast paced and changing conditions to meet deadlines.\nAbility to communicate directives clearly and effectively, verbally and in writing.\nAbility to identify and recommend staff developmental and training needs.\nAbility to motivate others in pursuit of Company goals.\nSkill in communicating to persons representing varied educational levels and cultural backgrounds. \nSkill at exercising tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nAllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at .\nQuestions?\nPlease review our privacy notice available at the following www.allianceoneinc.com/careers\nFor additional information on AllianceOne visit our website at www.allianceoneinc.com","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-15T05:35:46Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/tp-visitor-toll-pass-customer-service-agent","json_url":"https://alion.io/job/tp-visitor-toll-pass-customer-service-agent.json","meta":{"generated_at":"2026-10-29T08:59:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2508273},"rest":"https://alion.io/mcp/rest/get_company?id=2508273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-visitor-toll-pass-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-visitor-toll-pass-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-visitor-toll-pass-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-visitor-toll-pass-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-visitor-toll-pass-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2590012}},{"tool":"search_jobs","arguments":{"company":"allianceoneinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2590012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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