{"id":4024587,"url":"https://alion.io/job/tp-zaf-customer-expert-collections","title":"ZAF Customer Expert Collections","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T16:27:18Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:27:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nTo provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business\nQualifications\nMatric or NQF Level 4 (preferred)\nMinimum 6- 12 months of experience working with a collection process - preferred\nMinimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills. - preferred\nResponsibilities\nCollect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.\nNegotiation & persuasion skills with ability to connect with customers.\nUnderstand different delinquency cycle(s) of (business to consumer/business to business) (mention products to collect from) (if needed mention consumer or corporate products) .\nAble to follow local laws set up by different credit and collection governing agencies.\nDemonstrate effective skip tracing techniques through programs and policies implemented by Client\nEffective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.\nFollow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.\nAble to work and navigate through multiple system to check and provide information related customer account.\nMeet key KPIs on day-to-day basis set up by the process based on client’s requirement.\nAble to demonstrate empathy and sympathy on the call with customer.\nAbility to be polite and compassionate without lacking confidence.\nAble to handle customers objections such as but not limited to disputes, bill charges, statements, etc..\nTo respect and act according Teleperformance’s rules, regulations, and 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