{"id":3284474,"url":"https://alion.io/job/tp-zaf-customer-expertfinancial-services","title":"ZAF Customer Expert/Financial Services","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:54:41Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T06:18:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overview\nDealing effectively with inbound calls regarding a range of products and transactions is what’s involved here. A real chance to make the most of your excellent customer service skills. You’ll spend each day identifying and fulfilling a variety of needs, including bringing on board new customers, retaining existing ones and cross-selling at every opportunity. In short, you’ll provide a high-quality service and prove that nothing is too much trouble.\nQualifications\nEducation and Specific TrainingWork Experience Matric or NQF Level 4 (preferred)\n Minimum 6- 12 months of experience working with a Customer service/Sales process - essential\n Superior oral and written communication, presentation, and interpersonal skills. - preferred\nResponsibilities\nGuide customers to issue resolution via phone, email, and chat channels\n Converting quotes in to sales focusing on customer retention and exceptional service at all times\n Problem-solve customer challenges and educate them on additional features or use cases for the product/service\n Advocate for customers, taking ownership of the resolution journey\n Collaborate with and support colleagues and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions\n Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly\n Demonstrate strong business and strategic acumen to balance both the customer and business goals\n Respond to product inquiries and answer questions ensuring the product matches the customers’ needs\n Become a product expert and understand each customer’s needs to provide real, effective solutions based on customers’ needs and deliver exceptional customer service\n Uphold processes and policies in support of organizational goals\n Execute against organizational SLAs for customer care\n Contribute proportionately to the team’s achievement of all KPI’s as set by the Team Leader\n Meet and exceed the quality standards set by the client in handling calls and ensure that all promises to our customers are fulfilled\n Balance rapidly shifting priorities through multitasking and flexibility\n Maintain positive attitude in the face of customer concerns, treaƟng customers fairly and with respect\n Act as subject matter expert on processes, policies, and internal tools while advocating for the customer experience\n Following our Business Code of Conduct and regulatory requirements and always acting with integrity and due diligence\n Understanding customer’s needs and, or, any vulnerabiliƟes the customer may have to ensure each customer receives appropriate assistance in good Ɵme to ensure the customer is not disadvantaged Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require.","description_format":"text","description_chars":2814,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-26T17:54:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/tp-zaf-customer-expertfinancial-services","json_url":"https://alion.io/job/tp-zaf-customer-expertfinancial-services.json","meta":{"generated_at":"2026-11-03T08:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7921},"rest":"https://alion.io/mcp/rest/get_company?id=7921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-zaf-customer-expertfinancial-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-zaf-customer-expertfinancial-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-zaf-customer-expertfinancial-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-zaf-customer-expertfinancial-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-zaf-customer-expertfinancial-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3284474}},{"tool":"search_jobs","arguments":{"company":"tp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3284474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}