{"id":3284475,"url":"https://alion.io/job/tp-zaf-nightshift-customer-expertfraud","title":"(ZAF) Nightshift Customer Expert/Fraud","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:54:41Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T03:20:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nResponsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debitaccounts in order to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and creditunion losses via the Falcon Fraud Detection System.\nQualifications\nMatric- essential.\n12 months expereince\nResponsibilities\n.Essential Functions & Responsibilities\nAbility to utilize personal computer, peripheral devices, telephone headset and all aspects of the telephone system and othergeneral office equipment.\nAbility to function in a production-based environment using various PC applications.\nAbility to exercise discretion and good judgment, make sound business decisions, analyze system records, adjust to frequentchange, and tolerate routine.\nMust have manual dexterity for the purpose of keyboarding, be detail oriented and flexible.\nAbility to communicate effectively in verbal and written formats, speaking in a polite, courteous and calm manner at alltimes.\nAbility to explain confusing and complicated topics in a clear and concise manner.\nAnalyze, review and work electronic credit and debit card cases produced by the Falcon Fraud Detection System.\nApply knowledge and experience to detect known fraudster callers and potential new fraudster call patterns, reporting suchcalls and identified characteristics to management for immediate fraud prevention action.\nProcess Lost/Stolen account calls with a high degree of accuracy due to company exposure to high-dollar liability and tomaintain the department’s reputation for accuracy and business health score.\nRepresentatives must be able to independently follow Knowledge Base policies and procedures in lieu of an automatedcustomer service user application.\nMaintain knowledge of changing fraud activity to analyze transaction patterns, identify trends, and respond quickly to high\n\u0002risk situations.\nMonitor changing fraud trends, document activity, and report to appropriate department personnel in a timely manner forreduction of fraud loss.\nVerify appropriate account activity, take correct actions, and place associated notes on accounts to minimize potential fraudloss, customer inconvenience, and loss of credit union revenue.\nRepresentatives must be adept at navigating and multitasking between applications, resources and directives.\nControl and manage calls to balance productivity and the member experience.\nRepresent the department professionally in all interactions with internal and external customers in an inbound/outboundhigh volume fraud call center.\nPerform to the “meets” or “exceeds” level of daily and monthly performance standards, including quality, calls per hour,adherence, errors, and attendance. Take responsibility for continual performance improvement.\nMaintain schedule flexibility in order to meet business needs and to respond to BCP situations.\nParticipate actively in team and department meetings; be a team player.\nPerform other duties as assignedPhysical Demands\nWhile performing the duties of this job, the employee is occasionally required to talk, hear, handle, feel and sit.\nSpecific vision abilities required by this job include close vision.\nIndividuals with a disability who are otherwise able to perform","description_format":"text","description_chars":3296,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-26T17:54:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/tp-zaf-nightshift-customer-expertfraud","json_url":"https://alion.io/job/tp-zaf-nightshift-customer-expertfraud.json","meta":{"generated_at":"2026-10-30T04:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7921},"rest":"https://alion.io/mcp/rest/get_company?id=7921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-zaf-nightshift-customer-expertfraud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-zaf-nightshift-customer-expertfraud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-zaf-nightshift-customer-expertfraud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-zaf-nightshift-customer-expertfraud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-zaf-nightshift-customer-expertfraud"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3284475}},{"tool":"search_jobs","arguments":{"company":"tp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3284475},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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