{"id":3447818,"url":"https://alion.io/job/tp-zaf-operations-manager-1259","title":"ZAF Operations Manager 1259","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T09:19:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T05:15:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this is achieved through operational delivery.\nQualifications\nQualifications & Experience Required:\nExtensive experience in a senior management role \nAt least 12 months tenure within Teleperformance as an Assistant Operations Manager (Essential) \nAt least 3 years Senior Managerial experience (Essential) \nExperience in KPI Management and Performance Management \nProven track record in the delivery of a high level of customer service through sales \nMatric/ Equivalent \nAbility to multi-task and delegate to meet tight deadlines \nSolid commercial awareness & experience with Cost/Profit Centre management \nUnderstanding and managing client contract terms, staffing ratios, and driving margin \nUnderstanding of outsourcing and performance management \nProven track record of implementing and managing new and ongoing projects \nResponsibilities\nKey Responsibilities:\nAn ambassador for Teleperformance who leads by example, demonstrates our values, and actively encourages best practice. I support the company in changes to policies and procedures where required. I manage the operational management teams ensuring all key performance targets are met for all clients under my accountability. \nDrive a culture of client-centricity across the site ensuring all actions result in added value for our client groups. \nHighlight negative performance variances/trends, and immediately develop action plans to address personally and through my management team. \nOwn the look and feel of my site ensuring issues are brought to my attention and are then recorded and followed through. I ensure this happens through driving a proactive site Employee Forum. \nBuild relationships and work closely with other key stakeholders to achieve optimum performance and engagement levels at all times. This includes Client Services, Human Resources, Learning & Development, Work Force Management and Quality/Compliance. \nComplete business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Stoplight Report, and any client specific reports not completed by Client Services. \nDevelop and implement regular initiatives that maintain high levels of employee engagement across the site supported by the Strategic HR Business Partner. \nImplement group wide recognition programs/awards and ensure the timely delivery of each. \nHost visits for both existing and prospective clients, attend review meetings and managing service related client escalations as required. \nCoordinate the quarterly review/annual review processes in partnership with the Strategic HR Business Partner ensuring all reviews are professionally completed with the appropriate outcomes \n\nSkills & Competencies Required:\nEmotional Intelligence\nUnderstanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action\nListens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.\nEntrepreneurship\nVisionary leadership often requires taking initiative, managing risks, and driving innovation.\nCommunication\nClear, persuasive, and empathetic communication is a cornerstone of effective leadership.\nCollaboration\nEffective interpersonal skills are essential for teamwork and building strong professional relationships.\nOpen-Mindedness\nBeing receptive to different perspectives helps in building meaningful relationships.\nSolution Orientation\nProblem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.\nSolution orientation is the mindset of focusing on solutions instead of just the problem.\nThey work together because:\nProblem-solving helps understand the issue. \nSolution orientation keeps to things positive and action-focused instead of getting stuck on obstacles. \nTogether, they ensure both analysis and action to fix problems efficiently\nProcess Excellence\nAchievement-oriented individuals strive for efficiency and effectiveness in their work.\nCritical Thinking\nThey analyze situations to overcome obstacles and achieve results","description_format":"text","description_chars":4520,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-29T09:19:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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