{"id":1718081,"url":"https://alion.io/job/traba-customer-on-site-hanover-md","title":"Customer On-Site - Hanover, MD","company":{"id":4884,"name":"Traba","domain":"traba.work","url":"https://alion.io/company/traba","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:14:54Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T08:09:47Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About the Role\nAs a Customer On-Site, you'll be the main point of contact between Traba's workforce and our client's on-site leadership team at a manufacturing facility in Hanover, MD that supports data center production. You'll be Traba's face inside the facility. You'll run candidate interviews and orientations, recruit skilled tradespeople, support workers day to day, and keep communication flowing between workers, site leadership, and Traba's internal operations team.\nThis role calls for professionalism, sound judgment in evaluating candidates, and the ability to build strong relationships while managing multiple priorities in a fast-paced manufacturing environment.\nResponsibilities\nCandidate Interviews & Assessments: Conduct interviews and administer basic arithmetic tests for skilled roles, including Assemblers, Wirers, Fabrication Operators, Material Handlers, and Welders.\n\nWalkthroughs & Orientation: Lead facility walkthroughs with candidates and run orientations for new hires. Oversee worker vetting and onboarding end-to-end.\n\nSkilled-Trade Recruiting: Recruit at the grassroots level through local trade organizations and community partners to source candidates for specialized roles.\n\nClient Relationship Management: Serve as the primary relationship owner with site leadership. Manage communication with the business on open job reqs and worker matters.\n\nWorker Support & Performance: Help workers with clock-in/out and time issues, pay questions, and performance feedback. Escalate issues to internal teams as needed.\n\nFeedback & Continuous Improvement: Collect worker feedback and report findings to the client to improve the program.\n\nCommunication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams, and communicate key updates, attendance issues, and staffing changes clearly and professionally.\n\nIssue Resolution: Spot worker performance concerns or site challenges early and work to resolve them. Handle incident management and escalations.\n\nAccount Growth: Identify and drive expansion opportunities within the account.\n\nRequirements\nHigh School Diploma or equivalent required; Associate's or Bachelor's degree preferred.\n\nEnglish required.\n\n1-2+ years of experience in operations, recruiting, or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.\n\nExperience interviewing or recruiting for skilled trades or manufacturing roles strongly preferred.\n\nStrong interpersonal, verbal, and written communication skills (email and in-person).\n\nProfessional demeanor and ability to represent Traba with both workers and client stakeholders.\n\nPolished and presentable in a customer-facing environment.\n\nWarm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.\n\nOrganized, detail-oriented, and a proactive problem solver.\n\nComfortable working in fast-paced, dynamic manufacturing environments.\n\nCompensation\nCompetitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.","description_format":"text","description_chars":3150,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-02T19:41:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17","filings_12m":17,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.648,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/traba-customer-on-site-hanover-md","json_url":"https://alion.io/job/traba-customer-on-site-hanover-md.json","meta":{"generated_at":"2026-10-21T08:18:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4884},"rest":"https://alion.io/mcp/rest/get_company?id=4884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftraba-customer-on-site-hanover-md"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftraba-customer-on-site-hanover-md"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftraba-customer-on-site-hanover-md"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/traba-customer-on-site-hanover-md\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftraba-customer-on-site-hanover-md"}]}