{"id":2654698,"url":"https://alion.io/job/traba-customer-on-site-manager-milpitas-ca","title":"Customer On-Site Manager - Milpitas, CA","company":{"id":4884,"name":"Traba","domain":"traba.work","url":"https://alion.io/company/traba","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:38:15Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T19:44:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Role\nAs the Customer On-Site Manager, you will be Traba’s senior operational leader embedded within one of our most strategic client partnerships: a leading manufacturer of AI inference hardware. You’ll serve as the primary point of contact between Traba and the client’s on-site leadership, owning service delivery end to end and representing Traba inside a highly technical, fast-moving production environment.\nThis role is built for a polished, analytically minded operator who can earn the trust of sophisticated engineering and operations stakeholders, translate their needs into clear workforce plans, and run a high-performing team on the ground. You’ll be the face of Traba at the site, and the standard you set will define the partnership.\nThis is a full-time, on-site role (40+ hours per week) in the San Jose/Milpitas area. Coverage may expand to multiple regional locations.\nResponsibilities\nStrategic Client Partnership: Own the relationship with the client’s operations, manufacturing, and leadership teams. Run regular business reviews, anticipate needs ahead of production ramps, and act as a trusted advisor on workforce strategy.\n\nService Delivery & Performance: Drive measurable outcomes across fill rate, attendance, retention, quality, and productivity. Define site KPIs, track them rigorously, and present clear, data-backed reporting to client and Traba leadership.\n\nWorkforce Planning: Partner with the client to forecast labor needs across production schedules, launches, and scale-up phases. Translate forecasts into staffing, onboarding, and scheduling plans that keep the line covered.\n\nOn-Site Leadership: Oversee worker vetting, onboarding, training, and performance management end to end. Coach workers, enforce site standards, and build a culture of accountability, safety, and quality.\n\nProcess & Compliance: Ensure workers are trained on and adhere to site-specific protocols, which may include ESD handling, cleanroom practices, safety standards, and quality procedures. Identify process gaps and implement improvements.\n\nIssue Resolution & Escalation: Proactively surface risks before they impact the client. Manage incidents and escalations with sound judgment, discretion, and clear communication.\n\nCross-Functional Coordination: Serve as the bridge between the client, Traba Operations, Worker Support, and leadership, ensuring alignment and fast execution.\n\nAccount Growth: Identify opportunities to expand Traba’s footprint within the account and partner with internal teams to execute.\n\nRequirements\nBachelor’s degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field required; Master’s degree (MBA or similar) a plus.\n\n10+ years of professional experience, including at least 3-4 years in an on-site operations leadership, account management, or client-facing operations role.\n\nProven track record managing high-stakes client relationships with senior or technical stakeholders.\n\nStrong analytical skills: comfortable building reports, tracking KPIs, and using data to drive decisions (Excel/Google Sheets proficiency expected).\n\nExceptional written and verbal communication; able to present confidently to executives and engineers alike.\n\nExecutive presence: polished, composed, and credible in a professional, high-expectations environment.\n\nExperience leading or coaching frontline teams, with the ability to set and enforce high standards.\n\nHighly organized, detail-oriented, and proactive, with sound judgment under pressure.\n\nComfortable working on-site in a manufacturing environment and adapting quickly to evolving priorities.\n\nPreferred Qualifications\nExperience in semiconductor, electronics, hardware, automotive, or other advanced manufacturing environments.\n\nFamiliarity with ESD, cleanroom, ISO, or lean/Six Sigma practices.\n\nBackground in staffing, workforce management, or operations consulting.\n\nBilingual (English/Spanish).","description_format":"text","description_chars":3948,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-15T22:39:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17","filings_12m":17,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.945,"age_days":7,"expected_fill_days":16,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/traba-customer-on-site-manager-milpitas-ca","json_url":"https://alion.io/job/traba-customer-on-site-manager-milpitas-ca.json","meta":{"generated_at":"2026-10-23T23:15:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4884},"rest":"https://alion.io/mcp/rest/get_company?id=4884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftraba-customer-on-site-manager-milpitas-ca"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftraba-customer-on-site-manager-milpitas-ca"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftraba-customer-on-site-manager-milpitas-ca"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/traba-customer-on-site-manager-milpitas-ca\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftraba-customer-on-site-manager-milpitas-ca"}]}