{"id":1432995,"url":"https://alion.io/job/trace3-inside-sales-coordinator","title":"Inside Sales Representative","company":{"id":1703,"name":"Trace3","domain":"trace3.com","url":"https://alion.io/company/trace3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:22:48Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T13:31:23Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who is Trace3?\nTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.\nOur culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!\nTrace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. \nReady to discover the possibilities that live in technology?\nCome Join Us!\nStreet-Smart - Thriving in Dynamic Times\nWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.\nJuice - The “Stuff” it takes to be a Needle Mover \nWe get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.\nTeamwork - Humble, Hungry and Smart\nWe are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.\nJOB SUMMARY:\nUnder the general direction of the Inside Sales Manager, the Inside Sales Coordinator will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.\nSUMMARY OF ESSENTIAL JOB FUNCTIONS:\nGenerate new and repeat sales by gathering and communicating correct product and technical information in a timely manner.\nPresent price, credit and terms in accordance with standard procedures and customers’ profitability profiles.\nAccurately process customer transactions including orders, quotes or returns.\nObtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.\nEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.\nMonitor scheduled shipment dates to ensure timely delivery and expedite as needed.\nContact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.\nRemain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.\nSetup and maintain customer files.\nRegister sales opportunities with partners.\nIdentify trends in customer satisfaction or dissatisfaction.\nEscalate and resolve internal or external issues.\nEffectively communicate to the team and customer.\nBuild relationships with customers, partners and Trace3 teammates.\nProvide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.\nCreate thought process for opportunity and deal management.\nBuild an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.\nEstablish relationships with sourcing organizations.\nPerform other duties as assigned.\nREQUIRED SKILLS AND EXPERIENCE:\n\nHigh school diploma or equivalent. Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.\nStrong interpersonal communication skills for interacting with employees, vendors, clients.\nTeam player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.\nHighly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.\nComfortable meeting deadlines in an entrepreneurial environment.\nStrong ability to operate independently.\nExcellent NetSuite and Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).\nPHYSICAL DEMANDS:\nWhile performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 25 pounds. The ability to communicate effectively in person, over the telephone, or by email, depending upon the nature of the task you are performing, is essential to fulfilling the duties of this position.\nActual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.\nEstimated Pay Range\n$29—$32 USD\nThe Perks\nComprehensive medical, dental and vision plans for you and your dependents\n401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability\nCompetitive Compensation\nTraining and development programs\nMajor offices stocked with snacks and beverages\nCollaborative and cool culture\nWork-life balance and generous paid time off\nOur Commitment\nAt the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.\nWe’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.\nAs an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.\nAny demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.\nIf you require a reasonable accommodation to complete the application process or participate in an interview, please email .\n***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. 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