{"id":3115996,"url":"https://alion.io/job/trace3-sr-program-manager-seller-experience-remote","title":"Sr. Program Manager - Seller Experience (Remote)","company":{"id":1703,"name":"Trace3","domain":"trace3.com","url":"https://alion.io/company/trace3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T21:03:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T04:54:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who is Trace3?\nTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.\nOur culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!\nTrace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. \nReady to discover the possibilities that live in technology?\nCome Join Us!\nStreet-Smart - Thriving in Dynamic Times\nWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.\nJuice - The “Stuff” it takes to be a Needle Mover \nWe get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.\nTeamwork - Humble, Hungry and Smart\nWe are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.\nABOUT THE ROLE:\nThe Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact.\nSellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations.\nIn partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done.\nWHAT YOU'LL DO:\nSeller Listening Program\nBuild and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations.\nGather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness.\nMeasure and monitor seller satisfaction and experience across regions, segments, and roles.\nMaintain a prioritized backlog of seller productivity opportunities and improvement initiatives.\nProcess Improvement, Documentation, and Adoption\nLead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity.\nEvaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes.\nEstablish and maintain process documentation, standards, and governance practices across Revenue Operations.\nDrive successful rollout, training, and adoption of new processes, tools, and capabilities.\nManage intake, prioritization, and roadmap planning for seller-facing process and technology improvements.\nMeasurement and Baselines\nDefine and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience.\nDevelop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.\nMeasure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes.\nPartner with leadership to identify trends, risks, and opportunities that improve sales execution.\nOnboarding, Ramp, and Certification\nPartner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience.\nDevelop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers.\nSupport role-based enablement, certification, and readiness programs aligned with sales motions and business objectives.\nMonitor ramp effectiveness and recommend enhancements based on performance data and seller feedback.\nChange Management\nLead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change.\nDevelop communication, training, and reinforcement strategies that maximize seller engagement and utilization.\nServe as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions.\nEstablish adoption measures and accountability mechanisms to validate success and business impact.\nCross-Functional Leadership\nPartner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions.\nBuild alignment across stakeholder groups and influence outcomes without direct authority.\nLead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer.\nQUALIFICATIONS & INTERESTS:\nBachelor's degree required; advanced degree preferred.\n7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution.\nDemonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred.\nExperience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms.\nProven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption.\nExperience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms.\nStrong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders.\nExperience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes.\nExperience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change.\nExperience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance.\nDemonstrated ability to influence stakeholders and drive alignment across organizations without direct authority.\nStrong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership.\nHighly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment.\nActual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.\nEstimated Pay Range\n$160,000—$175,000 USD\nThe Perks\nComprehensive medical, dental and vision plans for you and your dependents\n401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability\nCompetitive Compensation\nTraining and development programs\nMajor offices stocked with snacks and beverages\nCollaborative and cool culture\nWork-life balance and generous paid time off\nOur Commitment\nAt the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.\nWe’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.\nAs an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.\nAny demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.\nIf you require a reasonable accommodation to complete the application process or participate in an interview, please email .\n***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. 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