{"id":3699469,"url":"https://alion.io/job/tracker-customer-experience-graduate-programme","title":"Customer Experience Graduate Programme","company":{"id":4505358,"name":"Tracker","domain":null,"url":"https://alion.io/company/tracker-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T14:03:08Z","employer_posted_date":null,"last_verified_at":"2026-11-03T14:03:08Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nTracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.\nDuties & Responsibilities\nKey Outputs:\n\nThe Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies: \n\nProviding effective first-contact and one-stop customer resolution.\nCapturing and updating customer information.\nDelivering excellent customer service.\nHandling customer queries and electronic communication.\nDeveloping knowledge of Tracker products, services and systems.\nUpselling and cross-selling relevant products and services.\nUnderstanding invoices, adjustments, advance payments, credit notes and payment allocations.\nSupporting data integrity initiatives.\nContracting and scheduling.\nDeveloping problem-solving and customer relationship management skills.\n\nDesired Experience & Qualification\nBe a South African citizen in possession of a valid South African ID.\nAges between 18 and 35 with no Criminal Record\nBe currently unemployed\nNot studying fulltime and no previous formal work experience\nBe computer literate.\n\nQualification:\nCompleted National Diploma or Degree in any of the below fields:\n\nØ Business Management / Business Administration\nØ Industrial Psychology\nØ Information Systems / Data Analytics\nØ Human Resource Management\nØ Sales and Marketing\nØ Customer Relationship Management\nØ Other relevant or equivalent Commerce qualifications\nCompetencies Required:\nWe are looking for candidates who demonstrate:\nA passion for customer service.\nA professional and positive attitude.\nExcellent communication and interpersonal skills.\nCustomer focus.\nAttention to detail.\nWillingness and ability to learn.\nAdaptability and resilience.\nProblem-solving ability.\nTeamwork and collaboration.\nAbility to work in a multi-skilled and fast-paced environment.\n\nPlease note, preference will be given to applicants from designated groups in line with Tracker’s policies.\nIf you are not contacted within 4 weeks, consider your application unsuccessful.\n\nPackage & Remuneration\nNo additional benefits are applicable for the duration of the 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