{"id":2541198,"url":"https://alion.io/job/trackforce-digital-client-success-advisor","title":"Digital Client Success Advisor","company":{"id":9086,"name":"Trackforce","domain":"trackforce.com","url":"https://alion.io/company/trackforce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":67},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:10:50Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T22:45:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What We're Looking For\nThe Digital Client Success Advisor is responsible for driving scalable customer success outcomes across a high-volume portfolio through digital-first engagement strategies. This role ensures customers adopt the platform effectively, achieve their desired outcomes, and contribute positively to Gross Renewal Retention,Gross Retention, Net Retention, and CSQL generation. The Advisor uses data, automation tools, and structured digital programs to proactively manage customer health and support renewals, while minimizing the need for high-touch interactions.\nWhat You'll be Doing\n1. Digital Customer Engagement & Adoption\nExecute digital and automated engagement strategies that guide customers throughout their lifecycle.\n\nSupport onboarding, adoption, and ongoing education through email automation, in-app messaging, webinars, and knowledge-base content.\n\nPromote best practices and encourage usage of new features through scalable communication channels.\n\n2. Retention, Renewals & CSQL Contribution\nContribute to Gross Renewals, Gross Retention, and Net Retention outcomes across the digital portfolio.\n\nSupport renewal motions by ensuring customers receive timely communication, value reinforcement, and access to renewal resources.\n\nIdentify expansion opportunities and generate CSQLs by monitoring customer signals and unmet needs, routing qualified opportunities to Sales.\n\n3. Customer Health Monitoring & Churn Prevention\nUse digital customer success platforms to track account health, usage metrics, login frequency, adoption trends, and sentiment.\n\nFlag early risk indicators and execute automated or targeted remediation playbooks.\n\nProvide insights on systemic risks or patterns that may impact retention or customer satisfaction.\n\n4. Scalable Communication & Self-Service Enablement\nDevelop and deliver scalable communications such as lifecycle campaigns, feature announcements, and proactive alerts.\n\nSupport improvements and updates to self-service resources, including knowledge-base content and digital training materials.\n\nCoordinate digital events such as group onboarding sessions, office hours, and product-education webinars.\n\n5. Cross-Functional Collaboration & Insights\nShare customer insights with Product, Marketing, Support, Engineering, and Sales to improve product adoption and customer experience.\n\nProvide feedback on recurring issues, feature gaps, and opportunities for enhancement.\n\nSupport continuous improvement of digital CS programs, workflows, and automation systems.\n\nWhat You’ll Need\nThe following experience is relevant to us:\nAt least 2 years of professional experience in Customer Success, Account Management, or a similar customer-facing role-ideally within a digital or scaled engagement model.\n\nDemonstrated ability to manage a high-volume portfolio using digital-first strategies with accountability for retention outcomes (GRR, Gross Retention, NRR) and CSQL generation.\n\nProven track record of influencing customer behavior through scalable communication, automation, and data-driven engagement.\n\nEmpathy, active listening, and the ability to translate customer needs and usage insights into meaningful digital interventions.\n\nExperience identifying expansion opportunities, supporting renewals, and mitigating churn risks using digital tools and customer health metrics.\n\nExperience collaborating with cross-functional teams such as Marketing, Sales, Product, Support, and Engineering to improve customer outcomes.\n\nExcellent written communication skills with the ability to simplify complex concepts in a digital-first environment.\n\nTech-savvy and comfortable working with customer success platforms, CRMs, automation tools, and product usage analytics.\n\nStrong organizational skills, attention to detail, and the ability to prioritize effectively in a high-volume, fast-paced environment.","description_format":"text","description_chars":3865,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-14T15:39:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-15T02:06:38Z"},"pay":null,"html_url":"https://alion.io/job/trackforce-digital-client-success-advisor","json_url":"https://alion.io/job/trackforce-digital-client-success-advisor.json","meta":{"generated_at":"2026-10-15T02:06:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9086},"rest":"https://alion.io/mcp/rest/get_company?id=9086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrackforce-digital-client-success-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrackforce-digital-client-success-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrackforce-digital-client-success-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trackforce-digital-client-success-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrackforce-digital-client-success-advisor"}]}