{"id":164021,"url":"https://alion.io/job/trackforce-product-manager-workforce-management","title":"Product Manager – Workforce Management","company":{"id":9086,"name":"Trackforce","domain":"trackforce.com","url":"https://alion.io/company/trackforce","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-05-13T13:54:25Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-18T01:29:57Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"The Product Manager, Workforce Management, will take hands-on ownership of our workforce management (WFM) solution’s squad operations - including owning the day-to-day execution, backlog quality, and delivery velocity. As you grow, you will increasingly carry the product delivery engine on a day-to-day basis. As your product knowledge grows, you will be the go-to subject-matter resource and become more customer engaged.\nThis is a high-growth, high-visibility role reporting directly to the Group Product Manager.\nPrevious product managers who have thrived in this role did not arrive as WFM or private security experts. They succeeded because of their tenacity, their collaborative spirit, their willingness to read documentation, experiment hands-on with the software, and their genuine excitement about growingwith the product.\nKey Responsibilities\nDay-to-Day Squad Leadership\nOwn and facilitate squad ceremonies - dailies, refinements, sprint planning, and retrospectives.\nBecome the primary product voice in the squad; resolve day-to-day blocking questions as much as possible before escalating to the Group PM.\nMaintain and actively manage the squad’s backlog: write, refine, and prioritize tickets with clear acceptance criteria. This is a very important, regular and ongoing process.\nTrack and actively drive ticket velocity from a product management perspective, removing ambiguity that slows engineering.\nCollaborate closely and respectfully with engineers, QA, and design to ship high-quality increments.\nProduct Mastery\nBecome a deep subject-matter expert on our major WFM (aka ‘BOSS’) modules: Scheduling, Time & Attendance, Payroll, and Billing.\nLearn the private security domain including: WFM workflows, the significance of key metrics, break-rule compliance, and how security companies win and lose on margins.\nUse the product hands-on-explore it, break it, understand every configuration option-so you can have credible conversations with clients and engineering alike.\nStudy available documentation such as the help guide with genuine curiosity.\nStakeholder Collaboration\nBuild strong, trust-based relationships with Engineering, QA, and Design; act as a collaborative partner rather than a gatekeeper.\nParticipate in customer-facing conversations as your expertise grows, supporting the Group PM’s client engagement efforts.\nCommunicate product decisions and trade-offs clearly and tactfully; create dialogue rather than declarations. Be tenacious without being pugnacious.\nStrategic Support\nAssist the Group PM with competitive research, market analysis, and synthesis of client feedback.\nContribute to roadmap planning and prioritization discussions with well-reasoned, data-informed input.\nProactively surface risks, gaps, and opportunities observed at the squad level.→ List core responsibilities in bullet format. Bold key areas and deliverables so they stand out. Group under subheadings if helpful for readability.\nRequired Qualifications\n2-4 years of product management, business analysis, or equivalent hands-on experience (implementation consultant, scrum master, support specialist, etc.).\nWorking in agile/scrum environments; Jira tools or equivalent\nDemonstrated ability to write clear, well-structured user stories and acceptance criteria coupled with strong verbal communication skills\nBachelor’s degree in business or computer science, or equivalent practical experience\nPreferred Qualifications\nExposure to WFM, payroll, billing, or scheduling software in any industry.\nExperience in B2B SaaS, professional services, or field-service-adjacent domains.\nFamiliarity with the private security industry\nUnderstanding of software development concepts (APIs, data models) to facilitate richer engineering dialogue.\nSuccess Metrics\nDemonstrate and lead walkthroughs on assigned/core functionality\nDeliver on assigned roadmap timeline commitments\nIncrease velocity on agile rituals (grooming, refinements, etc.)\nMeet roadmap key benchmark metrics (post release)\nClear and referenceable documentation / record of work\nWhy Trackforce\nTrackforce is the market leader in security workforce management software! The industry is in the midst of a digital transformation from heavily manual and/or disjointed processes to a more streamlined technology infused operating model. AI will become core and you can be in the middle of the journey helping our clients be even more successful.\nThe roadmap matters - clients large and small need what we are building. Your work will have visible, measure impact in delighting our customers and building our moat. The domain is complex enough to keep you challenged and growing for years, with career pathways into more senior or specialist roles as you grow.\nAt Trackforce, we operate in a hybrid model of work, offering flexibility to balance in-office collaboration with remote work. 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