{"id":1071825,"url":"https://alion.io/job/tracksuit-customer-success-manager-2","title":"Customer Success Manager","company":{"id":390,"name":"Tracksuit","domain":"gotracksuit.com","url":"https://alion.io/company/tracksuit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HubSpot","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-03-30T20:42:53Z","employer_posted_date":"2026-03-30","last_verified_at":"2026-10-22T18:31:04Z","board_verified":true,"closed_at":null,"days_open":206,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":205},"description":"As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.\nWhy this role exists\nAt Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave.\nYou’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion.\nWhat you'll do:\nOnboard & activate: Set clear success plans and get customers to first value quickly.\nRun brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.\nProtect & grow: Spot risk early, build save plans, own renewals, and drive expansion.\nTurn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.\nKeep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.\nLevel up the journey: Champion playbooks and continuously improve our customer experience.\n Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.\nWhat you'll bring:\n2-4+ years in Customer Success / Account Management (B2B SaaS or adjacent).\nCommercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.\nBrand & marketing fluency-you get why brand matters and how to prove it.\nData-literate and product-curious; comfortable guiding conversations with dashboards.\nExcellent written & verbal comms across exec, user and technical audiences.\nTools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).\nOur flavour of High Care + High Performance: kind, organised, ambitious, team-first.\nWhat success looks like (first 12months)\nPortfolio hits GRR/NRR targets with reliable, inspection-ready forecasts.\nEvery account has a documented success plan and healthy adoption baseline.\nClear expansion pipeline with repeatable motions aligned to ICP & segment.\nCustomer insights inform roadmap, marketing narratives, and enablement.\nPlaybooks improved with your fingerprints.","description_format":"text","description_chars":2279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research"],"lifecycle":[{"event":"open","at":"2026-09-20T02:19:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.198,"p_room":0.28,"age_days":205,"expected_fill_days":43,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/tracksuit-customer-success-manager-2","json_url":"https://alion.io/job/tracksuit-customer-success-manager-2.json","meta":{"generated_at":"2026-10-22T20:58:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":390},"rest":"https://alion.io/mcp/rest/get_company?id=390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftracksuit-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftracksuit-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftracksuit-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tracksuit-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftracksuit-customer-success-manager-2"}]}