{"id":1071824,"url":"https://alion.io/job/tracksuit-customer-success-manager","title":"Customer Success Manager","company":{"id":390,"name":"Tracksuit","domain":"gotracksuit.com","url":"https://alion.io/company/tracksuit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":125000,"currency":"AUD","period":"year","gross":null,"usd_annual":87081},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"HubSpot","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-09-19T21:45:34Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-11-13T20:38:57Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"As a Brand Champion (our version of a Customer Success Manager), you'll partner with our incredible customers to help them unlock the value of brand tracking with Tracksuit. You'll sit at the intersection of data, storytelling, brand, and relationships, ensuring customers adopt Tracksuit deeply, see clear value, and choose to stay and grow with us.\nBrand Champs build strong relationships with a varied portfolio and serve as a strong voice of customer, working closely with our product, marketing, partnerships and solutions team. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit's success.\n\nWhat you'll do:\nManage a varied portfolio of customers from SMB to mid-market and Enterprise, spanning a wide range of consumer products and services, delivering strong retention and sustainable growth.\nWork closely with marketers, brand leaders, insight professionals, founders and C-Suite through key moments in their customer journey from onboarding to regular on-going touchpoints, supporting them to bring Tracksuit data and insights to life through adoption, activation and usage.\nStory-tell with data, weaving together platform knowledge, methodology, brand theory and business context to help customers drive business outcomes\nBe the Voice of Customer: translate customer feedback into clear and actionable recommendations for Product, and hold a clear POV on how Tracksuit could evolve.\nInternally, build strong cross-functional relationships with Product, Marketing, Partnerships and Solutions to help drive the best outcomes for your customers\nBe a strong team player and contributor to the CS function - form strong relationships with other Brand Champs to share learnings and help the CS function continuously level up the customer journey to improve our customer experience.\nWhat you'll bring:\n3-5+ years in a Customer Success or Account Management role, preferably within the SaaS industry.\nBrand & marketing fluency - you get why brand matters and how to prove it.\nData-literate and product-curious; comfortable speaking to data and guiding conversations with dashboards.\nExcellent written & verbal comms across exec, user and technical audiences.\nCommercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.\nTool familiarity (we use HubSpot, Subskribe, Notion, Claude).\nOur flavour of High Care + High Performance: kind, organised, ambitious, team-first.\nWhat success looks like (first 12months)\nYou consistently help customers unlock meaningful value from Tracksuit data and insights through strong product knowledge, embedding it into their workflows to inform real brand and marketing decisions.\nYou retain and grow your accounts by building strong customer relationships and value realisation\nYou actively contribute to shared team learning and show up as a genuine champion, for your customers and your teammates.\nYou collaborate cross-functionally, partnering closely with Growth Account Executives, Product, and Solutions to support CS KPIs and inform the product roadmap, marketing, and enablement.","description_format":"text","description_chars":3106,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research"],"lifecycle":[{"event":"open","at":"2026-09-20T02:19:07Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.611,"p_room":0.55,"age_days":53,"expected_fill_days":43,"reasons":["conf:4","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":87081,"is_top_pay":false},"html_url":"https://alion.io/job/tracksuit-customer-success-manager","json_url":"https://alion.io/job/tracksuit-customer-success-manager.json","meta":{"generated_at":"2026-11-13T21:13:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":390},"rest":"https://alion.io/mcp/rest/get_company?id=390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftracksuit-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftracksuit-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftracksuit-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tracksuit-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftracksuit-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1071824}},{"tool":"search_jobs","arguments":{"company":"gotracksuit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1071824},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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