{"id":3707590,"url":"https://alion.io/job/tractable-senior-embedded-field-reliability-engineer","title":"Senior Embedded Field Reliability Engineer","company":{"id":21334,"name":"Tractable","domain":"tractable.ai","url":"https://alion.io/company/tractable","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Hardware","role_family":"Hardware","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Claude Code","optional":true},{"name":"Cursor","optional":true},{"name":"OpenAI Codex","optional":true}],"status":"live","first_seen_at":"2026-11-03T16:47:37Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T18:27:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Why Tractable?\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\nTractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LumaScanner is our hardware-plus-SaaS vehicle scanning system: a drive-through scanner installed at dealerships, collision shops and insurer sites that pushes vehicle damage assessment toward real-time AI identification and repair estimation.\nLumaScanner started as a small, scrappy project and is fast becoming a major revenue line. Our Salt Lake City team designs, builds and supports it - hands-on work, close to the hardware, with startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale.\nAbout the role\nOur installed fleet is growing faster than our next-generation design can ship. The first-generation hardware has known electrical and integration limitations that show up in the field, and our core embedded team is focused on the long-term redesign.\nWe’re looking for a Senior Embedded Field Reliability Engineer to own the health of today’s installed units. Your mission: keep every deployed scanner alive and recoverable, reduce customer-facing issues, and feed real field data into the redesign. This is a sustaining role for someone who gets satisfaction from keeping an imperfect product working brilliantly in the field - not from starting over on a clean sheet. You’ll partner closely with customer support and the embedded R&D team, and you’ll spend real time on-site with customers.\nWhat you’ll do\nBuild and run field failure tracking: categorize failures, rates and root causes across the installed base.\n\nReproduce and root-cause intermittent field failures from logs, telemetry and scope traces.\n\nShip recoverability fixes without a board respin - hardware and software watchdogs, safe-mode boot, remote reset paths, A/B firmware with automatic rollback.\n\nInstrument devices with fleet telemetry to catch failures early, and push fixes safely to deployed units via OTA.\n\nDesign and validate low-cost retrofits (e.g. power control or filtering) that a field tech can install in under 30 minutes.\n\nWrite runbooks so support can recover units without escalating to engineering.\n\nGive R&D a prioritized, well-researched list of design issues, backed by field data.\n\nTravel to customer sites to diagnose issues and work directly with dealer service managers and our support team.\n\nWhat we’re looking for\n7+ years of hands-on embedded engineering experience at senior or staff level.\n\nField failure analysis: you’ve reproduced intermittent failures in deployed hardware, root-caused them, and run an RMA or failure-tracking process.\n\nRecovery engineering: watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset.\n\nBoard-level hardware debugging: power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE or GigE. Proficient with oscilloscopes, logic analyzers, multimeters, and reading schematics and datasheets.\n\nFleet telemetry and OTA updates on deployed devices.\n\nEmbedded Linux and production C/C++, plus Python for test and diagnostic tooling.\n\nCustomer-facing comfort: happy to travel to sites and explain issues clearly to non-technical people.\n\nPragmatic, data-driven mindset: you start with failure rates, logs and power topology, and you ship workarounds quickly under time pressure.\n\nNice to have\nMachine vision or multi-camera systems experience.\n\nYou’ve designed a small retrofit board or field kit.\n\nStartup or small-team experience, comfortable without a big test lab.\n\nAutomotive, dealership or industrial environment exposure.\n\nExperience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to iterate quickly.\n\nWhat success looks like\nField failures are tracked, categorized and quantified across the installed base.\n\nRecoverability fixes are live on deployed units without a board respin.\n\nLow-cost retrofits are validated and ready for field techs to install in under 30 minutes.\n\nSupport can recover units using runbooks, without escalating to engineering.\n\nR&D has a prioritized, data-backed list of design issues for the next generation.\n\nSalary band: $150-180k + equity\nDiversity commitment\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.","description_format":"text","description_chars":4725,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer 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