{"id":2526982,"url":"https://alion.io/job/tractian-hardware-support-engineer","title":"Hardware Support Engineer","company":{"id":48244,"name":"TRACTIAN","domain":"tractian.com","url":"https://alion.io/company/tractian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"C","score":62,"open_postings":69,"ghost_share":0.638,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-06-18T17:15:44Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T13:43:06Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":120},"description":"Hardware at Tractian\nThe Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.\nWhat you'll do\nAs a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.\nResponsibilities\nTroubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.\nAnalyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.\nCollaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.\nGenerate and maintain documentation for test results and repeatability.\nClearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.\nProvide timely updates to customers, support teams, and management regarding the progress of issue resolution.\nTeardown documentation for field failure analyses.\nContribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.\nRequirements\nEnrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.\nBasic knowledge of electronic circuits, components, and schematic design.\nBasic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.\nUnderstanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.\nUnderstanding of 2D mechanical technical documents such as 2D drawings and work instructions.\nIntermediate English fluency.\nLive or have availability to move to Sao Paulo.\nBonus Points\nExperience with scripting languages such as Python.\nBasic knowledge of programming languages such as C.\nExperience with other low-level programming languages.\nFluency in English proficiency.\nCompensation & Benefits\nCompetitive Compensation\n30 days of paid annual leave\nEducation and courses stipend\nEarn a trip anywhere in the world every 4 years\nR$1.035/month for meals allowance\nHealth plan with national coverage and without coparticipation\nDental Insurance: we help you with dental treatment for a better quality of life.\nWellhub Membership: Access a wide range of gyms and training programs.","description_format":"text","description_chars":3003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Dental insurance"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial IoT (IIoT)","Maintenance, Repair & Operations (MRO)","Industrial 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