{"id":2527162,"url":"https://alion.io/job/tractian-technical-account-manager-2","title":"Technical Account Manager","company":{"id":48244,"name":"TRACTIAN","domain":"tractian.com","url":"https://alion.io/company/tractian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":224000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":407},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-21T15:39:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T19:27:24Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Technical Account Manager at Tractian\nThe Technical Account Management (TAM) team is made up of industry experts who partner directly with maintenance and operations teams to improve reliability, increase uptime, and maximize ROI. Working alongside reliability engineers, maintenance managers, plant leadership, and operations teams, our TAMs serve as trusted advisors, helping customers optimize maintenance strategies through Condition Monitoring (CBM) and predictive maintenance initiatives. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we help our Enterprise customers maximize the value of TRACTIAN's solutions driving long-term success, account growth, and measurable business outcomes.\nWhat you'll do\nAs a Technical Account Manager, you will own strategic customer relationships across manufacturing facilities, helping customers improve equipment reliability, reduce downtime, and strengthen their maintenance programs. You will be responsible for retaining and growing existing customer accounts while identifying opportunities to expand Tractian's footprint across additional assets, plants, and solutions. Leveraging your industrial expertise, you will guide customers through implementation, adoption, optimization, and executive-level business reviews to deliver measurable operational and financial results.\nResponsibilities\nPartner with maintenance, reliability, engineering, operations, and plant leadership teams to improve asset reliability and maintenance performance.\nServe as the technical advisor for Condition Based Maintenance (CBM), Predictive Maintenance, and SmartTrac initiatives, ensuring customers maximize platform adoption and ROI.\nLead customer projects, providing on-site support, training, and strategic guidance.\nDrive customer retention by building trusted relationships while identifying and leading opportunities to expand existing accounts through additional facilities, assets, and solutions.\nPresent maintenance strategies, business outcomes, and ROI recommendations to plant leadership and executive stakeholders, influencing adoption and long-term partnership.\nIdentify opportunities to improve maintenance strategies, reduce unplanned downtime, increase equipment uptime, and expand customer value. \nRequirements\n5+ years of experience in manufacturing, industrial maintenance, reliability, or plant operations.\nBachelor's degree in Mechanical Engineering, or a related field.\nStrong understanding of rotating equipment, maintenance strategies, reliability engineering, and plant operations.\nExperience working cross-functionally with maintenance, operations, engineering, and plant leadership teams.\nProven experience presenting to customers, internal leadership, or executive stakeholders, with strong communication, relationship-building, and account management skills.\nAbility to travel up to 25% throughout North America.\nValid driver's license with a good standing record.\nBonus Points\nMaintenance specific experience with usage of CBM and PdM tools \nExperience in implementing Lean Manufacturing or Six Sigma methodologies\nCompensation & Benefits\nCompetitive Compensation\nPremium Medical, Dental, and Vision Coverage\nPaid Time Off (PTO): 15 Days\n401(k) Retirement Plan\nWellhub Membership - Access a wide range of gyms and training programs.\nLong-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.","description_format":"text","description_chars":3431,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial IoT (IIoT)","Maintenance, Repair & Operations (MRO)","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.679,"p_room":0.28,"age_days":85,"expected_fill_days":40,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T21:41:23Z"},"pay":null,"html_url":"https://alion.io/job/tractian-technical-account-manager-2","json_url":"https://alion.io/job/tractian-technical-account-manager-2.json","meta":{"generated_at":"2026-10-14T21:41:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48244},"rest":"https://alion.io/mcp/rest/get_company?id=48244"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftractian-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftractian-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftractian-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tractian-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftractian-technical-account-manager-2"}]}