{"id":2527159,"url":"https://alion.io/job/tractian-technical-account-manager","title":"Technical Account Manager","company":{"id":48244,"name":"TRACTIAN","domain":"tractian.com","url":"https://alion.io/company/tractian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-17T16:58:44Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T23:10:57Z","board_verified":true,"closed_at":null,"days_open":211,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":211},"description":"Account Management at Tractian\nThe Account Management is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.\nWhat you'll do\nAs a Technical Account Manager at Tractian you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.\nResponsibilities\nSupport customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.\nEnsure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.\nIdentify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.\nLead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.\nRequirements\nCustomer-focused and business-oriented mindset, with experience working in client-facing roles.\n5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.\nExperience managing projects and coordinating cross-functional teams in a structured environment.\nStrong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.\nAnalytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.\nBachelor’s degree in Engineering or a related technical field, or equivalent professional experience.\nWillingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.\nBonus Points\nMaintenance specific experience with usage of CBM and CMMS tools;\nExperience in implementing Lean Manufacturing or Six Sigma methodologies\nCompensation & Benefits\nFull-time employment with statutory social insurance contributions\nPaid vacation, plus public holidays\nEmployee capital plan with employer match\nInternational travel for company kick-off events at our global headquarters\nWellhub Membership - Access a wide range of gyms and training programs\nLong-Term Benefit - After four years of service, enjoy a fully funded trip anywhere in the world","description_format":"text","description_chars":3129,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial IoT (IIoT)","Maintenance, Repair & Operations (MRO)","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:48Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.245,"p_room":0.28,"age_days":211,"expected_fill_days":40,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-15T01:12:05Z"},"pay":null,"html_url":"https://alion.io/job/tractian-technical-account-manager","json_url":"https://alion.io/job/tractian-technical-account-manager.json","meta":{"generated_at":"2026-10-15T01:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48244},"rest":"https://alion.io/mcp/rest/get_company?id=48244"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftractian-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftractian-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftractian-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tractian-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftractian-technical-account-manager"}]}