{"id":2527170,"url":"https://alion.io/job/tractian-technical-support-maintenance-specialist","title":"Technical Support Maintenance Specialist","company":{"id":48244,"name":"TRACTIAN","domain":"tractian.com","url":"https://alion.io/company/tractian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"C","score":58,"open_postings":65,"ghost_share":0.692,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2024-01-09T15:00:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-23T22:58:18Z","board_verified":true,"closed_at":null,"days_open":1018,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1017},"description":"Customer at Tractia\nThe Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.\nWhat you'll do\nAs a Technical Support Maintenance at Tractian, you will provide specialized technical assistance to our clients, focusing on solving complex engineering problems and ensuring the effective use of our software and hardware solutions. In addition to building relationships with clients, you will perform analyses of mechanical, electrical, and operational spectra, interpret technical drawings, and continuously seek opportunities for improvement to optimize client operations.\nResponsibilities\nDevelop and maintain close relationships with the customer base, ensuring clear and effective communication.\nInvestigate and diagnose technical issues, providing accurate and timely solutions, including solving complex engineering problems.\nWork closely with the development team to report bugs and suggest improvements based on client feedback and needs.\nProvide technical support through our Helpdesk, email, and remote sessions, resolving client issues quickly and efficiently.\nManage support activities and client interactions through our Helpdesk, and document actions in the HubSpot CRM, ensuring accurate and accessible records.\nDevelop a deep understanding of Tractian products, correlating features with client operations to identify and suggest improvements and new tools.\nAssist in creating and maintaining support documentation and knowledge bases, sharing your technical expertise with the team and clients.\nAnalyze mechanical, electrical, and operational spectra, interpret technical drawings, and understand industrial processes, including knowledge of PPCM (Planning, Programming, and Control of Maintenance) and its operational routines.\nBe proactive in seeking improvement opportunities, focusing on enhancing operational efficiency and customer satisfaction.\nRequirements\nBachelor’s degree in a technical discipline, such as Electrical, Mechanical, or Industrial Engineering.\nExperience in providing technical support for software or technology products.\nStrong problem-solving skills and ability to work under pressure.\nExcellent verbal and written communication skills.\nKnowledge of troubleshooting and diagnostic techniques.\nProficiency in technical support tools and Helpdesk software, especially Intercom.\nAbility to document technical information for a non-technical audience.\nGenuine listening skills and an obsession with customer satisfaction, with a focus on delivering exceptional service.\nKnowledge of different industrial processes and PPCM (Planning, Programming, and Control of Maintenance) and its operational routines.\nBonus Points\nCATV II or III certification.\nPrior experience in B2B technical support roles.\nAdditional language skills apart from English.\nFluent in English.\nCompensation & Benefits\nCompetitive Compensation\n30 days of paid annual leave\nEducation and courses stipend\nEarn a trip anywhere in the world every 4 years\nR$1.035/month for meals allowance\nHealth plan with national coverage and without coparticipation\nDental Insurance: we help you with dental treatment for a better quality of life.\nWellhub Membership: Access a wide range of gyms and training 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shot","p_open":1,"p_active":0.095,"p_room":0.28,"age_days":1017,"expected_fill_days":27,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/tractian-technical-support-maintenance-specialist","json_url":"https://alion.io/job/tractian-technical-support-maintenance-specialist.json","meta":{"generated_at":"2026-10-23T23:30:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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