{"id":2142581,"url":"https://alion.io/job/tradebe-customer-success-manager","title":"Customer Success Manager","company":{"id":1998219,"name":"Tradebe","domain":"tradebe.com","url":"https://alion.io/company/tradebe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T02:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-19T21:23:43Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.\nWhat will you do? Make an impact!\nWe are seeking a Customer Success Manager to join our team! In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer-centric culture that drives retention, loyalty, and advocacy.\nAs the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.\nIf you’re passionate about building partnerships and have a strong technical background in environmental services, we encourage you to apply!\nExtensive technical knowledge in the Environmental Services industry is required for consideration.\nKey Job Responsibilities\nCustomer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.\nAccount Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.\nOpportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share.\nMetrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.\nProactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly\nFinancial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner\nEnvironmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.\nDo you have what it takes?\nEducation and Experience:\nBachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor’s degree accepted.\n5+ years of experience in a customer success or experience, or technical role in the industry.\nSkills:\nKnowledge of RCRA and waste profiling required.\nStrong organizational skills and attention to detail.\nPrevious customer success experience, sales, or account management experience\nImpeccable communication skills: verbal, written, and presentation skills\nCustomer-centric mindset with a win-win mentality\nKnowledge of best practices in customer success and retention\nHigh work capacity, dependable, results oriented and strong sense of urgency\nAbility to travel 10-20% for customer meetings (quarterly)\nProficiency in SAP is highly desirable.\nWhat’s in for you?\nWhy Tradebe is Right for You\nCompetitive pay and benefits\nStudent loan repayment assistance\nGenerous vacation and sick plans\nMedical (including telehealth), dental and vision\n401k Retirement match\nFlexible spending accounts (FSA)\nHealth savings accounts (HSA)\nAgency paid, basic life and AD&D insurance\nCareer ladders, professional development, and promotion opportunities\nLeadership opportunities\nGreat work environment and culture\nAnd MORE!\nReady to make a difference? Apply now!\n#TeamTradebe #SustainableCareers #TradebeJobs\nIf this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!\nTradebe is an Equal Opportunity Employer. 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