{"id":3027358,"url":"https://alion.io/job/trader-corporation-client-support-specialist","title":"Client Support Specialist","company":{"id":20425,"name":"TRADER Corporation","domain":"trader.ca","url":"https://alion.io/company/trader","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":32,"ghost_share":0.313,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-02-13T23:06:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T12:10:40Z","board_verified":true,"closed_at":null,"days_open":258,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":257},"description":"We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.\nAs part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.\nLearn more at tradercorporation.com.\nThis role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month\nRole: Client Support Specialist\nLocation: Etobicoke, ON (Hybrid)\nThe role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as the internal primary point of contact between the customer and the AutoTrader for specific customer related issues. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts. Building strong customer relationships is absolutely key to the success of the role.\nKey Areas of Responsibility:\nThis role is expected to investigate concerns and inquiries.\nAsking the right questions of clients and cross functional teams to determine best course of action for resolution to clients concerns or issues raised.\nCommunicating resolution in a timely manner is critical to the success of this role. This role is also expected to troubleshoot issues brought to their attention re: client's accounts.\nManaging inbound communications (phone or email) from clients or dealer groups related to the clients.\nAlso, managing outbound communication with clients that may be flagged for DNS (Do Not Sell) or to provide follow-up answers to questions or concerns raised by the clients. Providing a strong level of customer service and building a level of trust with the client is critical.\nCoordinate & liaise with cross-functional departments to resolve issues technical in nature or related to billing or related to order fulfillment (print, priority placement, creative).\nThis role will be working closely with Sales, Finance, Production and Dealer Services. Will escalate issues to the Manager of Customer Services or to cross functional departments as necessary.\nPrepare and run reports and presentations (ie. Monthly reviews, Sales Proposals, Performance, Tickets, Status, etc) both internally within the organization and/or for the clients purposes.\nReports can be analyzed and recommendations may be made to the Sales team regarding customer accounts.\nMay flag issues re: optimization.\nTake ownership of the accuracy of the clients account information in AutoTrader CRM system. Including package information, capture information, contacts, rates etc.\nEducation, Experience and Technical skills:\nMust be very detailed oriented and very customer focused.\nMust be organized and able to manage clients' expectations.\nMust be self-motivated and work individually and as a team.\nMust have a sense of urgency to resolve and investigate issues.\nCollege diploma.\nMust have solid verbal/written communication skills.\nMS Office experience - specifically Excel is essential.\nStrong customer service skills.\nStrong analytical skills\nWhat’s in it for you…\nGym discounts \nEmployee and Family Assistance program \nVirtual wellness events \nConferences & training budget \nRegular internal training programs \n Financial planning with 3% matching Pension \nCompetitive salary\nCompensation\nOur ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.\nThe base salary range for this position is\n$40,000—$44,000 CAD\nUse of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.\nVacancy Status: This job posting is for an existing vacancy.","description_format":"text","description_chars":4634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Online Classifieds","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-21T19:26:13Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.28,"age_days":258,"expected_fill_days":57,"reasons":["conf:2","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/trader-corporation-client-support-specialist","json_url":"https://alion.io/job/trader-corporation-client-support-specialist.json","meta":{"generated_at":"2026-10-30T13:33:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20425},"rest":"https://alion.io/mcp/rest/get_company?id=20425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrader-corporation-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrader-corporation-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrader-corporation-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trader-corporation-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrader-corporation-client-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3027358}},{"tool":"search_jobs","arguments":{"company":"trader.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3027358},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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