{"id":1022433,"url":"https://alion.io/job/trader-corporation-credit-and-collections-team-leader","title":"Credit and Collections Team Leader","company":{"id":20425,"name":"TRADER Corporation","domain":"trader.ca","url":"https://alion.io/company/trader","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":20,"ghost_share":0.05,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":143},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-18T04:15:08Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-23T11:09:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. \nAutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. \nAs part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. \nJoin us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. \nRole Description\nTeam leadership: Support, coach, train, existing new team members; oversee collection activities and ensure individual/team objectives are achieved.\nCollections management: Support the overall collection efforts to minimize financial losses, including determining when accounts should be referred to external collection agencies and evaluating agency performance.\nStrategic accounts: Personally manage a portfolio of high value/strategic accounts, driving collections while maintaining strong customer relationships.\nCash forecasting: contribute to cash collection forecasts and projections, tracking expected receipts and identifying risks.\nCross-functional collaboration: Partner closely with Finance, Billing, Sales Operations, and Cash Posting teams to improve billing accuracy, order entry, cash application, and service delivery.\nDispute and escalation management: Resolve complex or ongoing customer complaints related to billing and services by coordinating with the appropriate internal teams. \nProcess improvement: Develop and implement policies and processes that improve collections effectiveness and upstream/downstream financial operations.\nTraining & development: Train new hires and provide ongoing coaching to existing team members to improve performance.\nProjects& initiatives: Support special projects and broader organizational initiatives as required.\nReporting and Analysis: Responsible for the preparation and distribution of various reports.\nKey Areas of Responsibility\nDevelop and implement strategies to increase the rate and efficiency of successful collections on outstanding debts. Support SR Manager in the recruitment, training and daily management of the collections team. Assist in setting targets and monitoring performance of the collections team. \nConduct risk assessments and analysis on potential clients and be involved with regular audits to ensure compliance with collections laws. Maintain a comprehensive understanding of the company’s credit policy. Conduct negotiations with debtors to establish repayment plans. \nOversee and approve the write-off process for uncollectible debts. Report on collection activity and accounts receivable status. Resolve high-level disputes or complaints regarding collections practices\nWork cross-functionally with internal departments to settle outstanding customer issues (i.e., sales, cash posting, billing, and operations for outstanding claims.)\nBack up responsibilities for the credit approval process including weekly reporting\nSupport the Sr Manager Credit and Collections with; 1) Agency monthly meetings and evaluation of their performance to minimize bad debt write-offs; 2) Ensuring that any accounts reported to collection agency and lawyers are properly registered in the system; 3) Handle escalations and inquiries from the collection agencies and lawyers. \nMonthly Reporting of KPI Results and other reporting as needed.\nManagement of an aging. Including contact with customers to collect assigned receivables within your portfolio. Responsible adhoc reporting.\nWhat you'll bring\nCollege/technical school diploma \nCCP Professional Designation or Enrollment (Asset)\n7 to 10 years of collections experience in a commercial environment \nAdvanced to Expert- PC skills (Microsoft Office: Excel, Word, Outlook) \nAccounting / System experience, Workday, Salesforce, Zuora Billing and Collection \nBilingual - French and English (Written/Verbal)- Preferred\nStrong aptitude or experience in coaching is required\nStrong organizational & time management skills: working under deadlines and responding to multiple demands\nVery strong communication skills (written & verbal) and a sense of group dynamics.\nGood situational and analytical skills required. Able to assess situation under pressure is an asset.\nEffective team player\nWhat's in it for you\nWe understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. \nGym discounts \nEmployee and Family Assistance program \nVirtual wellness events \nConferences & training budget \nRegular internal training programs \nFinancial planning with 3% matching Pension \nCompetitive salary \nAnnual bonus structure \nCompensation\nThe expected compensation for this position is 75K-80K. This role also includes a monthly incentive and an annual bonus.\nFor a career where you can drive our business and shape your future, apply now. \nUse of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.\nVacancy Status: This job posting is for an existing vacancy.","description_format":"text","description_chars":5241,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-18T07:44:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":97,"reasons":["conf:1","win:early","comp:attention"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trader-corporation-credit-and-collections-team-leader","json_url":"https://alion.io/job/trader-corporation-credit-and-collections-team-leader.json","meta":{"generated_at":"2026-09-23T11:43:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}