{"id":3261132,"url":"https://alion.io/job/trader-corporation-sr-client-support-specialist","title":"Sr. Client Support Specialist","company":{"id":20425,"name":"TRADER Corporation","domain":"trader.ca","url":"https://alion.io/company/trader","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":32,"ghost_share":0.313,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T04:16:03Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T01:22:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders \nAs part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. \nJoin us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. \nSummary of Job:\nThis role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.\nKey Areas of Responsibility:\nProvide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.\n\nProvide technical support for front-end website customizations and/or inventory feed integrations.\n\nCoordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.\n\nManage change/requests configurable on all CMS systems.\n\nManage large and complex account and dealer group set ups and product integrations.\n\nCollaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.\n\nAssist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.\n\nEvaluation of the systems' problems to recommend enhancements.\n\nManage multiple cases and/or large dealer groups at one time.\n\nProactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.\n\nOEM partner support.\n\nManaging inbound and outbound communications (phone or email) from clients or dealer groups related to different products.\n\nResponding to customers in a timely manner to get to the root and solution of their problem.\n\nProvide courteous, friendly and professional customer support.\n\nCoordinate & liaise with cross-functional departments to resolve issues technical in nature.\n\nThis role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed\n\nPrepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.\n\nOther duties as assigned.\n\nJob Requirements (please indicate if required (R), preferred (P) or asset (A))\nEducation, Experience and Technical skills\nTrader’s level 1 customer support experience (R)\n\nCollege diploma or related business experience (R)\n\nSolid verbal/written communication skills (R)\n\nMS Office experience - specifically Excel is essential (R)\n\nPrevious customer service experience (R)\n\nStrong customer service skills (R)\n\nStrong analytical skills (R)\n\nTechnical skills (R)\n\nRequired Soft Skills and Competencies\nMust be very detailed oriented and very customer focused (R)\n\nMust be organized and able to manage client’s expectations (R)\n\nMust be self-motivated and work individually and as a team\n\nMust have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)\n\nMust have excellent communication skills, both verbal and written (R)\n\nWorking Conditions\nOffice, home environment (Hybrid)\nFor a career where you can drive our business and shape your future, apply now. \nCompensation\nOur ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.\nThe base salary range for this position is\n$45,000—$50,000 CAD\nUse of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.\nVacancy Status: This job posting is for an existing vacancy.","description_format":"text","description_chars":4985,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Online Classifieds","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-26T05:31:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":57,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/trader-corporation-sr-client-support-specialist","json_url":"https://alion.io/job/trader-corporation-sr-client-support-specialist.json","meta":{"generated_at":"2026-10-31T02:23:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20425},"rest":"https://alion.io/mcp/rest/get_company?id=20425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrader-corporation-sr-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrader-corporation-sr-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrader-corporation-sr-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trader-corporation-sr-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrader-corporation-sr-client-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3261132}},{"tool":"search_jobs","arguments":{"company":"trader.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3261132},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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