{"id":3316682,"url":"https://alion.io/job/trader-interactive-client-services-specialist","title":"Client Services Specialist","company":{"id":2269349,"name":"Trader Interactive","domain":"traderinteractive.com","url":"https://alion.io/company/traderinteractive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GA4","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-21T16:00:03Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T06:57:26Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you ready to be a big part of something big?\nAt Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.\nWhen it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.\nWhat We Offer\nAn inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.\n\nThe opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.\n\nPlenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.\n\nWhat You’ll Do\nOur Client Success team guides the website needs of live dealers and manages stakeholders through their projects. As a Client Services Specialist, you’ll be the dealer’s primary contact, coordinating across Web Builders, SEO/Search, Technical Support, and Performance Managers to deliver on-time projects and a confident, active client at handoff.\nManage a queue of dealer projects in Salesforce, tracking milestones, next steps, and risks.\n\nDocument all dealer activity, communications, and build requests in Salesforce.\n\nLead dealer kickoff calls to set expectations, gather requirements, and align on timelines.\n\nCommunicate proactively with dealers on status, delays, and next steps.\n\nTrain new dealers and their staff on website tools, analytics, and inventory feeds.\n\nFlag upsell opportunities (search, SEO, creative services) to Performance Managers or Sales.\n\nConfirm launch readiness, including content, inventory feed, GA4/GTM, Core Web Vitals, and dealer sign-off.\n\nConduct post-launch check-ins and deliver a project summary report before handoff.\n\nOwn dealer satisfaction and capture CSAT at releases and handoff.\n\nCoordinate with Web Builders, SEO/Search, and Technical Support to keep builds on track.\n\nPartner with Performance Managers on warm, informed handoffs.\n\nEscalate at-risk clients when responsiveness, delays, or blockers exceed thresholds.\n\nShare feedback with leadership on friction points and ideas to improve the dealer experience.\n\nHelp train new Client Services Specialists and contribute to the team playbook.\n\nPerform additional duties as assigned.\n\nWhat We’re Looking For\n1+ years in a client-facing role (onboarding, implementation, customer success, or account management preferred).\n\nAbility to manage multiple projects and stakeholders without dropping details.\n\nStrong organizational skills and flexibility when client priorities change.\n\nExcellent written and verbal communication, including explaining technical concepts to non-technical audiences.\n\nRelationship-building skills that earn dealer trust early.\n\nComfort working in Salesforce or a similar CRM.\n\nProactive, customer-focused mindset, with the ability to spot launch risks and step in early.\n\nAbility to manage a busy queue while staying calm and positive.\n\nSkilled in standard office communication tools (email, video conferencing, CRM).\n\nBonus Points\nBasic HTML or website platform knowledge.\n\nSalesforce or project management tool knowledge.\n\nSo come and join our team - because every role is a big role in our plans to go big.\nTI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. 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