Inside Sales Support Representative

Summary of Responsibilities

The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.

Key Responsibilities

• Customer setup and maintenance within our systems
  • Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements
  • Cross-functional coordination with Sales, Finance, Operations, and Logistics
  • Salesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasks
  • Dealer Portal - Set up customer access and provide training and ongoing support
  • Order entry and order management, resolving account related issues, processing returns, and issuing credits
• Answer incoming customer inquiries related to, but not limited to:
  • General product information
  • Availability and pricing
  • Order status
• General office administration:
  • Projects as assigned
  • Merchandising execution - order processing, execution, and delivery coordination
  • Order supplies - samples, branded collateral
  • Submitting invoices for processing
  • Other related tasks

Qualifications

Job Requirements

• Ability to multitask in a high-volume customer setting via email and phone
• Experience with Salesforce or similar CRM systems
• Experience with power tools and/or outdoor power equipment a plus
• Willing to take initiative, ask questions, and suggest improvements
• Possess a high level of competency as it relates to details and accuracy
• Ability to work effectively in a fast-paced environment
• Ability to work in a team environment
• Excellent verbal and written communication skills across phone, text, email, etc.
• Must be professional and have a "can do" attitude
• Experience working closely with team members in a small, growing office environment
• The salary range for this position is $50k to $60k. Offers are generally made between this range depending on skills, experience, and internal equity.

Competencies

• Teamwork and Collaboration
• Solution-Oriented Mindset
• Problem Solving
• Customer and Sales Focus
• Attention to Detail
• Microsoft Office Proficiency
• ERP and Salesforce Experience
• Communication Skills

Supervisory Responsibility

This position does not have supervisory responsibility.

Travel

This position may require occasional local travel to customer events or trade shows (10% or less)

Work Environment:

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.