{"id":1933851,"url":"https://alion.io/job/tradinghub-customer-success-analyst","title":"Customer Success Analyst","company":{"id":2578648,"name":"TradingHub","domain":"tradinghub.com","url":"https://alion.io/company/tradinghub-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":62,"open_postings":11,"ghost_share":0.636,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":127},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:27:12Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-27T07:58:18Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":21},"description":"Compensation: Competitive (Financial Services)\nAbout TradingHub\nFounded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.\nWith a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.\nThe Role\nWe are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met.\nThe role will see you working closely with both internal and external stakeholders and is an exciting opportunity for a recent graduate or analyst with initial industry experience to join a fast-growing fintech. In-depth training will be provided to understand the analytics behind our products.\nResponsibilities:\nDevelop a deep understanding of our products and our customer usage of these\n\nUse your analytical abilities to solve customer problems and help ensure their success\n\nCollaborate with our product and engineering teams to diagnose and resolve support issues\n\nBuild knowledge of financial markets and engineering to better understand our product applications\n\nTake ownership and ensure best practice processes are created/championed\nRequirements\nMain Skills/Competencies:\nRecent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics\n\nSkilled in a programming/scripting language such as SQL, Python, C#\n\nKeen problem solver with a results-focussed approach\n\nLooking for a first step into the analytics field or initial experience in a customer-facing support role\n\nAbility to work under pressure and exercise clear judgement\n\nCurious mindset and proactive approach to learning\n\nExcellent interpersonal and communication skills\n\nGreat attention to detail\n\nBenefits\nLife at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.\nRooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.\nEmployee Benefits:\nAnnual discretionary performance bonus (permanent employees only)\n\nHybrid working policy\n\nOffice lunches twice a week\n\nPrivate medical insurance + dental cover\n\nExtended parental leave (up to 6 months of fully paid maternity leave)\n\n25 days annual leave + bank holidays\n\nEnhanced company pension plan\n\n5 days study leave towards professional qualifications\n\nSalary sacrifice schemes\n\nDeath in service coverage\n\nDon’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!\nTradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.\nWe are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. 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