{"id":2844225,"url":"https://alion.io/job/trados-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1929530,"name":"Trados","domain":"trados.com","url":"https://alion.io/company/trados","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":47,"ghost_share":0,"stale_share":0,"repost_share":0.064,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"Java","optional":false},{"name":"MongoDB","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T10:23:24Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T06:31:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Purpose\nRWS is seeking an Enterprise Support Engineer to join a global team supporting mission-critical enterprise software for a host of blue-chip customers. We are looking for a highly analytical and articulate individual to work in a busy team providing high-quality technical support to internal and external users. The successful candidate will thrive in a challenging environment where they will be constantly gaining knowledge of RWS Language Technologies Solutions.\nAbout Product & Technology\nProduct & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.\nWith a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.\nJob Overview\nKey Responsibilities\nProvide real time responseresolution to customer support inquiries\nInteract with RWS customers via phone, e-mail and remote sessions\nDiagnose problem causes and provide solutions and best practices to customers\nEnsure continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines.\nContribute and maintain knowledge base articles\nDiagnose bugs and provide suitable workarounds to end users\nTest new product releasespatches and provide feedback to development\nDemonstrate to and train end users on the various software applications\nMajor Focus:\nQuality technical support and ensuring customer satisfaction\nTimely response to all assigned support cases\nStructured approach to problem solving\nProactive follow-up on all assigned issues to ensure satisfactory closure\nMaintenance of support case status, including root cause, within Service Cloud\nSkills & Experience\n2 Years’ experience in a technical support role supporting software applications and enterprise clients is preferable\nStrong written and oral interpersonal and communications skills in English\nExcellent investigative and debugging skills\nSQL command/query experience essential (mainly SQL Server/Oracle, Mongo DB a plus)\nExperience with networks (IP, TCP, HTTP, firewalls, proxy servers) essential\nStrong experience of supporting systems developed within the Microsoft .NET framework, preferably using C# (J2EE architecture experience a plus)\nGood knowledge of common applications and file formats (DOCX, RTF, PPT, XLSX, HTML, XML and other DTP formats such as FrameMaker and InDesign)\nExperience with ASP/ASP.NET, XML/XSL, WCF, Active Directory, IIS, Java, J2EE architecture, Application Servers would be advantageous\nKnowledge of programming concepts and general ability to read code is advantageous (C#, Java)Education Level Required\n\nTechnical Degree Level Qualification\nRelevant Product/System Certifications\nLife at RWS\nLife at RWS- If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.\nOur purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.\nIn return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.\nRWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.\nRWS Values\nGet the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.\nRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","Translation Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-19T10:23:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/trados-technical-support-engineer","json_url":"https://alion.io/job/trados-technical-support-engineer.json","meta":{"generated_at":"2026-10-21T12:10:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1929530},"rest":"https://alion.io/mcp/rest/get_company?id=1929530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrados-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrados-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrados-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trados-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrados-technical-support-engineer"}]}