{"id":1567989,"url":"https://alion.io/job/traffic-tech-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2050410,"name":"Traffic Tech","domain":"traffictech.com","url":"https://alion.io/company/traffictech-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":374},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T06:31:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T22:44:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWho We Are:\nWhen you join Traffic Tech, you join a team that keeps the global economy moving - literally.\nTraffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.\nYour Part in It:\nWorking out of our growing Hamilton, ON are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.\nYour work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics field.\nCUSTOMER SERVICE REPRESENTATIVE\nWhat the Job Entails:\nCreating and maintaining Strong Vendor Relationships\nNegotiating with Shippers and Carriers\nBooking and Shipment tracking - monitor pickup and delivery\nPreparing required shipping documentation\nEffective and professional communication with clients and carriers\nMinor Accounting Functions and data entry\nWhat We Are Looking For:\nCustomer service experience\nMinimum High School Diploma - Great opportunity for recent graduates!\nWritten and verbal fluency in French/English\nWell-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment\nPossess professional phone mannerisms\nOutgoing personality; high energy; flexible\nGreat attitude and desire to work hard while having fun!\nWhat We Offer:\nRobust industry with training and mentorship\nCompensation package that include Medical and Dental benefits\nLife Insurance/AD&D Insurance\nLong-term disability\nPersonal and Volunteer time off\nPaid vacation after probationary period\nThis is a full-time permanent position from Monday to Friday\nThe salary for this position starts at $50,000+, depending on qualifications and experience.\nTraffic Tech is committed to fostering a healthy and accessible work environment. Although the above job description may address the male pronoun, Traffic Tech is inclusive and respectful to all male, female and non-binary applicants.\nTraffic Tech prohibits discrimination based on someone’s disability in all aspects of the employment relationship. This includes job applications, recruitment, training, transfers, promotions, apprenticeship terms, dismissal,layoffsand situations where an employee returns to work after a disability-related absence. Accommodations are available upon request.\nTraffic Tech is an equal opportunity employer that is committed to Diversity, Equity, and Inclusion. 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