{"id":1567988,"url":"https://alion.io/job/traffic-tech-customer-service-representative","title":"Customer Service Representative","company":{"id":2050410,"name":"Traffic Tech","domain":"traffictech.com","url":"https://alion.io/company/traffictech-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":422},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-01T06:31:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T17:34:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nWho We Are:\nWhen you join Traffic Tech, you join a team that keeps the global economy moving - literally.\nTraffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.\nYour Part in It:\nWorking out of our Chicago office, we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.\nYour work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics’ field.\nCUSTOMER SERVICE REPRESENTATIVE\nWhat the Job Entails:\nCreate and maintain strong customer and vendor relationships \nManage day to day transportation operations including but not limited to: load building, tracking, scheduling shipments, issue resolution, continuous improvement opportunities \nProvide weekly coaching in the form of 1 on 1s. Work with Director and Customer Success Manager to implement changes and efficiencies. \nCreates and Maintains customer SOPs \nMaintain effective and professional communication both internally and externally within a timely manner \nWork alongside manager and Customer Success Manager to develop the team & best practices \nServe as an additional escalation with team members and help/coach problem solving techniques \nBecome an expert on spot quoting opportunities \nWork to provide continuous improvements and creative solutions \nAssist with cost negotiation on shipments \nCollaborate with both carrier and sales teams \nContinue to follow standard operating procedures \nReporting - ensuring data is accurate \nOrganic Growth of Accounts \nEnsures afterhours and weekend shipments are setup for success and handles issues as they arise. \nLTL experience \nTeam Lead/Assistant Manager Experience \n2 years of Food/bev, retail, CPG - working with previous startups is a promise \nDetail oriented \nExperience with carriers is a plus - will need to know how to vet carriers and help sell consolidation efforts \nWhat We Are Looking For:\n5+ year experience in the logistics, LTL and supply chain industry \nHigh School Diploma/GED \nProficient in Microsoft Office \nDisplay solid organizational skills \nProblem solving skills, detail-oriented, high level of multi-tasking skills \nPossess professional phone and email mannerisms \nOutgoing personality, high energy, flexible \nGreat attitude and desire to work hard \nTeam player mentality \nDemonstrate strong leadership skills and strategic thinking \nAbility to be a coach and mentor to operations reps \nWhat We Offer:\nRobust industry with training and mentorship\nCareer development and advancement opportunities \nFull Benefit options, including Medical (Dental & Vision)\nLife/AD&D Insurance, Long-term Disability\n401(k) matching\nDynamic environment and ‘can-do’ culture\nThis is a full-time permanent position from Monday to Friday.","description_format":"text","description_chars":3240,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-01T06:31:09Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:4","win:early"],"computed_at":"2026-10-01T22:02:54Z"},"pay":null,"html_url":"https://alion.io/job/traffic-tech-customer-service-representative","json_url":"https://alion.io/job/traffic-tech-customer-service-representative.json","meta":{"generated_at":"2026-10-01T22:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4713,"day_limit":5000,"remaining_today":287,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}