{"id":3762061,"url":"https://alion.io/job/trafigura-senior-claims-analyst","title":"Senior Claims Analyst","company":{"id":1852297,"name":"Trafigura","domain":"trafigura.com","url":"https://alion.io/company/trafigura","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:53:02Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T06:21:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Main purpose\nAs a Claims Analyst, you will play a vital role in protecting the company’s commercial and financial interests across our global shipping operations. You will manage the full lifecycle of demurrage and post-fixture claims - handling submissions, analysing complex charter party terms, negotiating outcomes, and ensuring timely settlement of every case.\nYou will have the opportunity to work closely with shipowners, brokers, counterparties, and internal commercial teams. Your ability to analyse, negotiate, and resolve claims will directly support Trafigura’s profitability while minimizing exposure and loss across the Group.\nYou will also contribute to broader commercial risk management by raising awareness of exposure, supporting contract negotiations, and participating in annual claims and exposure reporting.\nKey responsibilities\nPrepare, analyse, and review demurrage and non-demurrage being all post-fixture items (deviation, speed up, heating, purging, port costs, freight differential, war risk costs)\nManage the claims process end-to-end-from initial submission through negotiation with owners and counterparties to successful settlement\nCollaborate with internal stakeholders across all commercial teams to maximize recoveries and minimize losses\nBuild strong working relationships with your customers and negotiate every line item with clarity and confidence\nSupport exposure management through contract reviews, negotiation input, and annual reporting\nContribute to enhancing awareness of risk exposure across the business\nReport P&L to internal stakeholders\nRequired qualifications\nBachelor’s degree in Shipping, Economics, or a related subject\nUnderstanding of shipping terminology and maritime commercial practices\nExcellent proficiency in MS Office suite\nFluent English (C2 level or equivalent), both written and spoken\nPreferred qualifications\nMaster's degree in Shipping, Economics, Finance, or a related field\nPrevious experience in claims or operations\nFamiliarity with charter party terms and conditions\nExperience with ERP systems\nPrevious interaction with chartering or deals desk teams\nAttributes for success\nOwnership: Takes responsibility for accuracy and timely resolution of issues\nAttention to Detail: Demonstrates diligence and thoroughness in reviewing complex agreements and invoices\nCommunication: Negotiates effectively and clearly explains financial findings\nOrganizational Skills: Manages multiple priorities while maintaining data integrity\nResilience: Thrives in a fast-paced, high-pressure environment with competing priorities\nAnalytical Thinking: Interprets charter party terms and explains cost implications on the P&L\nDepartment overview\nBased in our Athens office, the Claims Team centrally manages all demurrage and post-fixture claims for Trafigura’s global Oil and Dry Cargo operations. As the single coordination point for every maritime claim across the Group, the team plays a vital role in protecting commercial value, minimizing financial exposure, and ensuring accurate P&L reporting.\nWorking closely with traders, operators, charterers, and counterparties worldwide, the team handles the full lifecycle of complex claims-analysing, negotiating, and settling disputes to maximise profit for the Group. The Claims Team also raises exposure awareness across commercial desks, supports contract interpretation, and contributes to efficient, risk-aware cargo operations.\nKey relationships\nInternal\nTraders\nDeals department (Risk Analysis team)\nChartering department\nOperations department\nContracts department\nExternal\nShipowners\nBrokers\nCounterparties\nEqual opportunity employer\nWe are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.","description_format":"text","description_chars":4016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Non-ferrous Metals","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-04T18:53:02Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:5","stale_co","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/trafigura-senior-claims-analyst","json_url":"https://alion.io/job/trafigura-senior-claims-analyst.json","meta":{"generated_at":"2026-11-05T11:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852297},"rest":"https://alion.io/mcp/rest/get_company?id=1852297"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrafigura-senior-claims-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrafigura-senior-claims-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrafigura-senior-claims-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trafigura-senior-claims-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrafigura-senior-claims-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762061}},{"tool":"search_jobs","arguments":{"company":"trafigura.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762061},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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