{"id":3540022,"url":"https://alion.io/job/trafilea-order-management-shipping-experience-sr-manager","title":"ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER","company":{"id":641,"name":"Trafilea","domain":"trafilea.com","url":"https://alion.io/company/trafilea-tech-e-commerce-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":87,"open_postings":37,"ghost_share":0.135,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":132,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":94000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5512},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:16:37Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T05:12:28Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"About Trafilea\nTrafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.\nWith over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.\nWe own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.\nWhy Trafilea\nWe’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.\nWe build and scale our own brands.\nWe invest in AI and automation like few others in eCom.\nWe test fast, grow fast, and help you do the same.\nBe part of a dynamic, diverse, and talented global team.\n100% Remote, USD competitive salary, paid time off, and more.\nJob Responsibilities\nYou won’t manage processes - you’ll build and optimize them at scale.\nOwn the entire post-purchase experience - from order execution to delivery, shipping experience, and unboxing\n\nEliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies\n\nDrive delivery performance globally, optimizing speed, cost, and customer satisfaction\n\nTurn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase\n\nLead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems\n\nDesign packaging & subscription experiences that elevate brand perception and retention\n\nBuild and lead a high-performance team with full ownership of results\n\nRequirements\n7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain - 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