Customer Service Representative (m/f/d) - PL/EN
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 23, 2026.
Shape the Future of Mobility with Us!
Trafineo - Your Path to an Innovative Mobility World
As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services - from toll solutions to electromobility - and shape the mobility of tomorrow.
Our Vision: Creating a world where seamless mobility is a reality.
Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.
Become part of our team and make a difference - for yourself, for us, and for boundless mobility!
Requirements
Customer Service Representative (m/f/d) - PL/EN
Bochum, Germany
In this role, you will be the first point of contact for our customers, ensuring smooth communication and high-quality service.
Your Responsibilities:
Handle and process customer inquiries, including analysis and coordination
Provide support via phone and email
Ensure compliance with agreed service quality standards
Deliver first-level support
Collaborate with the team to implement improvements that enhance customer satisfaction
Proactively identify opportunities for workflow and process optimization
Work with cross-functional teams to resolve complex customer issues
Continuously expand your knowledge of our dynamic European business
Your Profile:
Effective communication skills (written and spoken) in English and Polish are a must; good German skills are a plus
Strong customer-focused mindset
Proven experience in customer service; experience in the toll industry is beneficial but not a must
Strong analytical skills and a proactive, solution-oriented mindset
Proficiency in Microsoft Office, especially Excel
Ability to work effectively both onsite and remotely as a collaborative team player
Prior experience in first-level support or similar customer-facing roles is a plus
Why Trafineo?
Security: Join a high-performance team in a rapidly growing market within a crisis-proof, future-oriented industry
Location & Equipment: Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces
Flexibility & Trust: Remote work is part of your contract, supported by essential home office equipment and a culture built on mutual trust
Attractive Benefits: Enjoy perks such as online shop discounts, fitness partnerships, and the use of a fuel card
Work-Life-Balance: A 5-day workweek, free weekends, 30 days of vacation, and flexible home office options
Development: Opportunities for professional growth in an international environment shaping the future of mobility
Are you ready to actively shape the future of mobility with us? Then apply now - we look forward to meeting you!