{"id":1157551,"url":"https://alion.io/job/trafineo-customer-service-representative-mfd","title":"Customer Service Representative (m/f/d)","company":{"id":688826,"name":"TRAFINEO","domain":"trafineo.com","url":"https://alion.io/company/trafineo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bochum, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-23T14:15:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T08:21:25Z","board_verified":false,"closed_at":"2026-09-25T08:21:25Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Shape the Future of Mobility with Us!\nTrafineo - Your Path to an Innovative Mobility World\nAs a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services - from toll solutions to electromobility - and shape the mobility of tomorrow.\nOur Vision: Creating a world where seamless mobility is a reality.\nOur Mission: We deliver innovative and value-adding mobility solutions designed for businesses.\nBecome part of our team and make a difference - for yourself, for us, and for boundless mobility!\nRequirements\nCustomer Service Representative (m/f/d)\nBochum, Germany\nIn this role, you will be the first point of contact for our customers, ensuring smooth communication and high-quality service.\nYour Responsibilities:\nHandle and process customer inquiries, including analysis and coordination\n\nProvide support via phone and email\n\nEnsure compliance with agreed service quality standards\n\nDeliver first-level support\n\nCollaborate with the team to implement improvements that enhance customer satisfaction\n\nProactively identify opportunities for workflow and process optimization\n\nWork with cross-functional teams to resolve complex customer issues\n\nContinuously expand your knowledge of our dynamic European business\n\nYour Profile:\nEffective communication skills (written and spoken) in English and Polish; good German skills are a plus\n\nStrong customer-focused mindset\n\nProven experience in customer service; experience in the toll industry is beneficial but not a must\n\nStrong analytical skills and a proactive, solution-oriented mindset\n\nProficiency in Microsoft Office, especially Excel\n\nAbility to work effectively both onsite and remotely as a collaborative team player\n\nPrior experience in first-level support or similar customer-facing roles is a plus\n\nWhy Trafineo?\nSecurity: Join a high-performance team in a rapidly growing market within a crisis-proof, future-oriented industry\n\nLocation & Equipment: Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces\n\nFlexibility & Trust: Remote work is part of your contract, supported by essential home office equipment and a culture built on mutual trust\n\nAttractive Benefits: Enjoy perks such as online shop discounts, fitness partnerships, and the use of a fuel card\n\nWork-Life-Balance: A 5-day workweek, free weekends, 30 days of vacation, and flexible home office options\n\nDevelopment: Opportunities for professional growth in an international environment shaping the future of mobility\n\nAre you ready to actively shape the future of mobility with us? Then apply now - we look forward to meeting you!","description_format":"text","description_chars":2744,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-09-23T22:11:43Z"},{"event":"close","at":"2026-09-25T08:21:25Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/trafineo-customer-service-representative-mfd","json_url":"https://alion.io/job/trafineo-customer-service-representative-mfd.json","meta":{"generated_at":"2026-09-27T05:26:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4729,"day_limit":5000,"remaining_today":271,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}